Five steps to maximise your techs’ time.
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- today 02. The service level agreement ensures the company and its customers have a clear definition of services, responsibilities, timelines and guarantees.
- 12. today Often, the security conversation is based on fear. But this is an ineffective way to add value and build trust.
- today 12. Managed service providers can measure performance, evaluate their relationships with clients and increase loyalty.
- 04. today The company has also formed a strategic partnership with Webinfinity and launched a security initiative calling for the industry to fight back against cyber security threats.
- 28. today Learn how to design and implement a business plan agile enough to grow with your business needs.
- today 21. Automation drives efficiency and profitability within a managed services practice.
- 18. today Established to advance the cybersecurity resilience of the TSP industry, the TSP-ISAO will provide members with real-time availability of actionable threat intelligence.
- today 15. Nearly 70% of SMBs have not identified and documented cybersecurity threats, making them prone to risks and vulnerabilities, says John Ford, chief information security officer, ConnectWise.
- 14. today Every year, security risks are growing, and that growth isn’t going to stop.
- today 09. After receiving silver awards the previous two years, this is the first year ConnectWise received gold awards in the Best RMM Vendor and Best Quoting Vendor categories.
- 07. today When planning for the future of your IT department, there’s one service that deserves a lot of attention – cloud computing.
- today 03. The company has experienced a surge in channel partner recruitment and received major industry accolades.
- 30. today Whether you know it or not, you have a security problem, and it’s time to have the cyber security conversation with customers.
- today 16. When it comes to using free quoting tools for your business, you may be paying a very high price.
- 09. today Find out how to win the war and achieve your goals.
- today 02. A guide to conquering the cloud for technology solution providers.
- 26. today This e-book provides insider tips for hiring the right people and creating smart and effective sales processes.
- today 21. Make sure your project management team is aware of the most common project pitfalls.
- 12. today The impression your quote conveys can be crucial for your clients.
- today 05. Maximise profit with ConnectWise Sell price management tools.
- 15. today ConnectWise Sell is an automated quote and proposal software tool that enables quote creation, workflow automation and sales reporting.
- today 08. How to define and manage a successful pricing strategy.
- 02. today Strong personal networks, access to business support services and proper planning are critical to success for entrepreneurs.
- today 01. What would a shorter sales cycle do for your business?
- 25. today The key to proactive, efficient IT service delivery.
- today 18. The company improves overall alignment and security of its product suite with single sign-on and single screen management through ConnectWise Now.
- 18. today Is it costing you more than you think?
- today 10. You won the contract, so clearly your new client believes in your ability as an IT service provider.
- 03. today A service desk acts as the main point of contact for any and all IT related questions.
- 23. today Five steps to building winning sales proposals.
- today 16. Oftentimes, patches fix the problem they're designed to address, but unintentionally break something else in the process.
- 10. today By segmenting KPIs and weighing them effectively, you can bring a higher degree of predictability to your business, says ConnectWise.
- today 09. Working side-by-side, the solutions give you the power to drive virtually every aspect of your business from a single pane of glass.
- 02. today Five tips to a more efficient service team.
- 15. today Whether you're establishing a new help desk or revamping your current processes, this kit provides the answers to your questions.
- today 09. Making it easier to consistently earn more.
- 01. today Value-added resellers must look outside the traditional VAR business model and expand their offerings to include managed services.
- 25. today Solve users' issues so easily, they'll never know you were there.
- today 18. Five strategies to maximise technician utilisation.
- 11. today By understanding the different kinds of patches and applicable best practices, IT professionals can keep critical systems free from known vulnerabilities.
- today 04. Why you should make the switch from spreadsheets to CPQ.
- 28. today Anticipate your customers' needs, keep in close contact with each customer, and be proactive.
- today 27. After the transaction, ConnectWise founder and CEO Arnie Bellini will transition into an advisory role, and current president and COO Jason Magee will become CEO.
- 22. today Demand for cloud services is exceptionally strong among SMEs.
- today 20. MSPs must start measuring and metering themselves against best-in-class customer service scores and service desks, says ConnectWise.
- 15. today Profitability makes the difference between loving your tech business and struggling through sleepless nights. ConnectWise helps you through the journey.
- today 13. ConnectWise investigates why companies should not shy away from investing in a professional proposal automation platform.
- 04. today Do you know how much it costs your company to perform one hour of service?