Tarryn Giebelmann
Dec 14, 2018

Four channel trends for 2019

Next year is going to be the year of the customer, says Greg Lalle, senior VP of International Sales and Strategy at ConnectWise.

Nov 29, 2018

Mainframe rehosting doesn't have to be a big bang approach

A more effective approach to mainframe rehosting is a staggered, application-by-application, user-by-user approach that leverages bidirectional data replication capabilities, says Sam Selmer-Olsen, MD of Bateleur Software.


Wired, wireless and network security: the continuity trifecta

All businesses need SDN, virtualisation, collaboration, WiFi, BYOD, IOT and cloud... but don't forget the network.


The customer journey

Why MSPs should get maniacal about customer service.


The art of the customer experience

Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.

Aug 3, 2018

Tech teams key to service provider success

Without a strong project management plan in place, a cloud services business that wants to diversify into security services might as well be asking its team to colonise Mars, says Craig Fulton, chief product officer at ConnectWise.


Customer engagement is the new marketing

In an age of word-of-mouth marketing, companies should be avoiding bad reviews at all costs, says Arvind Parthiban, director of marketing at Freshworks.

May 23, 2018

Open ecosystem vs acquisitions

Only one of these will get you to the finish line.

May 14, 2018

Achieving zero vulnerability infrastructure

Know your weaknesses, enhance your strengths.

Jan 31, 2014

Worldwide wrap

We round up this week's top six trends from across the globe that piqued our interest or had us scratching our heads.

Nov 20, 2013

Cash for calories

As South African obesity rates soar, using technology to offer tangible rewards in exchange for exercise could be just what we need to get moving.

Nov 19, 2013

Review: Philips Brilliance P-line monitor

The 27-inch LED monitor is a complete package with built-in speakers, Web cam and USB hub.

Tarryn Giebelmann

Tarryn Giebelmann, ITWeb's Sub-Editor