Tarryn Giebelmann
5:50

The art of the customer experience

Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.

4:50

Tech teams key to service provider success

Without a strong project management plan in place, a cloud services business that wants to diversify into security services might as well be asking its team to colonise Mars, says Craig Fulton, chief product officer at ConnectWise.

5:10

Customer engagement is the new marketing

In an age of word-of-mouth marketing, companies should be avoiding bad reviews at all costs, says Arvind Parthiban, director of marketing at Freshworks.

5:00
May 23, 2018

Open ecosystem vs acquisitions

Only one of these will get you to the finish line.

5:00

Achieving zero vulnerability infrastructure

Know your weaknesses, enhance your strengths.

3:30
Jan 31, 2014

Worldwide wrap

We round up this week's top six trends from across the globe that piqued our interest or had us scratching our heads.

6:10
Nov 20, 2013

Cash for calories

As South African obesity rates soar, using technology to offer tangible rewards in exchange for exercise could be just what we need to get moving.

6:30
Nov 19, 2013

Review: Philips Brilliance P-line monitor

The 27-inch LED monitor is a complete package with built-in speakers, Web cam and USB hub.

4:00
Nov 1, 2013

Worldwide wrap

We round up this week's top six stories from across the globe that piqued our interest or had us scratching our heads.

5:50
Oct 16, 2013

Srsly addicted to tech

Our reliance on and obsession with technology is clearly reflected in the evolving English language.

4:50
Sep 17, 2013

Review: Aiptek MobileCinema i20D

Compact and portable, the i20D projects good quality images from Apple devices and doubles as a power bank to charge devices on the go.

7:20
Sep 6, 2013

Review: LG L5II smartphone

The L5II is not going to blow seasoned smartphone users away, but offers everything an entry-level user might need in a device, and more.

Tarryn Giebelmann
Sub-Editor

Tarryn Giebelmann, ITWeb's Sub-Editor