Tarryn Giebelmann
20 Feb

Standing out in a crowded MSP market

MSPs must start measuring and metering themselves against best-in-class customer service scores and service desks, says ConnectWise.


Robotics makes banking accessible

Facilitating financial inclusion with robotic process automation and facial recognition technology.

Feb 1, 2019

Endpoint security needs new approach

To protect networks from rogue endpoints, enterprises need a real-time network management and security system, says Bateleur Software.

Jan 24, 2019

The future of tech: it's time to ask the hard questions

We need to get comfortable with answering uncomfortable questions about new technology, especially if the trade-off is a better future for everyone, says Leana Steyn, manager at Falcorp.

Dec 14, 2018

Four channel trends for 2019

Next year is going to be the year of the customer, says Greg Lalle, senior VP of International Sales and Strategy at ConnectWise.

Nov 29, 2018

Mainframe rehosting doesn't have to be a big bang approach

A more effective approach to mainframe rehosting is a staggered, application-by-application, user-by-user approach that leverages bidirectional data replication capabilities, says Sam Selmer-Olsen, MD of Bateleur Software.


Wired, wireless and network security: the continuity trifecta

All businesses need SDN, virtualisation, collaboration, WiFi, BYOD, IOT and cloud... but don't forget the network.


The customer journey

Why MSPs should get maniacal about customer service.


The art of the customer experience

Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.

Aug 3, 2018

Tech teams key to service provider success

Without a strong project management plan in place, a cloud services business that wants to diversify into security services might as well be asking its team to colonise Mars, says Craig Fulton, chief product officer at ConnectWise.


Customer engagement is the new marketing

In an age of word-of-mouth marketing, companies should be avoiding bad reviews at all costs, says Arvind Parthiban, director of marketing at Freshworks.

May 23, 2018

Open ecosystem vs acquisitions

Only one of these will get you to the finish line.

Tarryn Giebelmann

Tarryn Giebelmann, ITWeb's Sub-Editor