The implementation of RPA can free up to 20% of employees’ time that can be put to better use, says Micro Focus.

Without a fast and reliable network, remote working becomes impossible, says Ernest Mavhunga, senior server and network engineer at TechnoChange Solutions.

Xavier Nel, head of product at CloudGate, examines whether IT services and sustainability can ever work hand-in-hand.

The same solutions implemented in shopping malls to provide free WiFi connectivity can help track the movement of people, thus helping to prevent the spread of the virus, says Quentin Daffarn, MD at UC-Wireless.

The tactical use of artificial intelligence to glean deep client insights will enable companies to begin delivering proactive, personalised customer service.

UC can offer enormous advantages in terms of cost-effectiveness, greater efficiencies and significantly improved service levels, enhancing CX, says John Bowen, senior UC specialist at TechnoChange Solutions.

To remain competitive, companies need to use data-led innovation to enhance the customer experience and journey, as well as the supplier’s sales, service and profits, says Riad Gydien, Senior Vice President: EMEA at SAS.

By making WiFi implementation cost effective, one can provide the access that is the key to improving education, uplifting communities and reducing unemployment, says Quentin Daffarn, MD at UC-Wireless.

SMEs often don’t have the time or the manpower to consistently adjust their security posture as new threats arise. This is what makes managed security providers the perfect fit.

There is every chance GDPR will ultimately end up having a bigger and more immediate effect than the POPI Act, says Turrito Networks.

An effective omni-channel makes customers’ lives easier, enhances internal productivity and benefits your bottom line, thanks to improved customer retention, says Komana Rakoma, Head of Digital Operations at Falcorp.

Software-defined storage solutions will likely be tape’s long-term storage replacement.