Companies need to strike a balance between security and availability, says Nexio.

Although more costly upfront than sweating your assets, a software-defined data centre improves speed and agility, and lowers costs, says Nexio.

Avoid being disrupted by embracing a holistic transformation strategy that draws together people, processes and technology.

Tomorrow’s successful business is one that transitions to an intelligent enterprise today, but it can't happen if the IT department refuses to democratise critical data.

Hybrid and multi-cloud services offer many advantages to enterprises, provided they ensure their data can easily transition between environments.

Predictive analytics offers organisations a holistic view of customers, enhancing their experience and ensuring business continuity, says Dario Debarbieri, SEO for Asia Pacific, Enterprise Outsourcing.

For businesses to stay relevant in the digital age, repositioning their brand in a customer-centric fashion is key, says Mark Taylor, CEO, Nashua.

The benefits of the cloud go beyond cost and efficiency – cloud can also impact a small business owner’s carbon footprint.

With AI set to transform the way businesses operate, you can't afford to be left behind, says Jon Tullett, senior research manager for cloud/IT services, IDC.

Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.

Using data to transmit voice is not a new concept, but with rapid digitisation, VOIP users are finally realising its true value.

Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.