White paper: AI-based forecasting in workforce management
Discover the advantages of putting forecasting in the context of AI with this eBook.
NICE Nexidia explores CX trends
Analytics technology is essential to meet demands for more personalised, secure and effective communications.
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NICE RPA named a leader two years in a row
NICE scored a leadership position for its RPA portfolio offering, which includes solutions for both unattended and attended automation.
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White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.