NICE RPA named a leader two years in a row
NICE scored a leadership position for its RPA portfolio offering, which includes solutions for both unattended and attended automation.
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White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
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White paper: Getting customer satisfaction right with AI speech analytics
Technology advances in speech and language processing can help you hear what your customers are really saying.
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NICE receives Gartner recognition
The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement