Apr 6, 2020

White paper: Ten best practices for WFH contact centres

With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.

Feb 28, 2020

NICE named leader in Gartner WEM Magic Quadrant

It is the only company to be named a leader in both the Workforce Engagement Management and Contact Center as a Service Magic Quadrants.

Jan 24, 2020

AI sentiment analytics and its uses

Do you know how your customers feel about your brand?