Building citizen-focused smart cities of the future
Digital technologies have played a critical role in ensuring that the public sector continues to deliver efficient state-of-the-art services. Complimentarily, technology is an enabler for citizens to effectively communicate with their respective local and national governments to report faults, security concerns and in relation to policy formulation matters and suggestions on how to improve the delivery of essential services.
In this session, the panellists will examine how effective citizen engagement platforms enhance the citizens’ end-to-end experience of public services, thereby encouraging transparency and improving service delivery.
Join us to find out how AWS is working with the public sector to redesign how public services function in the new normal and how to develop, deploy, and promote sustainable practices to address the digital transformation journey through open and constant communication between the public sector and citizens.
Discover how to meet the digital citizen’ service delivery expectations and needs
Learn how to effectively engage citizens in discussions about the enhancement of service delivery
Understand how to employ digital technologies to aid the public sector on its journey to building the smart urban centres of the future
Explore how e-participation tools such as social media, SMS, chatbots and apps can encourage better citizen participation and collaboration