Keynote speaker

Julia Ahlfeldt, Certified Customer Experience Professional

Julia guides organizations on how to gain market leadership through customer-centricity. Originally from the USA, she is now one of the foremost Customer Experience experts in South Africa.

She has worked with blue chip clients, such as JP Morgan, American Express, and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. Julia leverages her knowledge of global best practices and understanding of the local market to unite organizations around the customer.

Julia has a degree in economics from Scripps College in California and started her career in management consulting. She is now a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa. She is also the host of the monthly podcast, Decoding the Customer, which explores business trends and innovation in the field of customer-centricity.

Speaking engagements

Panellist at Conferences/Summits/Awards nationally and internationally CEM Africa Summit (event MC 2017, speaker and panellist various years)
CEW 2019
CX Innovation and Techfest (panellist 2019)
Seamless Africa (speaker and panel moderator 2017-2019)
Ecommerce Africa (2019)
Mobile Marketing Association 2018

Radio and TV appearances:

  • Maggs on Media
  • The Money Show with Bruce Whitfield
  • Michael Avery Classic Business

Previous Clients

ABSA, Virgin Active, Ross, Cell C, Getsmarter and American Express


Newspaper and magazine publications

  • MarkLives column, “The CX Files”
  • Regular contributor to RedZone and other national business publications such as Financial Mail, Business Day, Bizcommunity

Platinum Sponsor

Silver Sponsor

Bronze Sponsor

Display Sponsors

Host Sponsor