NEWS


18 Oct 2019 - by Sibahle Malinga SA National Blood Service to expand drone initiative
SA National Blood Service to expand drone initiative

The non-profit plans to add more pilots to its blood delivery drone programme, once the test phase is successfully completed.

16 Oct 2019 - by Sibahle Malinga Customer experience is the future of product design
Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

15 Oct 2019 - by Sibahle Malinga More unhappy customers take online revenge against brands
More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

11 Oct 2019 - by Kirsten Doyle How to design and deliver world-class CX
How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

08 Oct 2019 - by ITWeb Financial services businesses focus on CX
Financial services businesses focus on CX

At the ITWeb CX Summit 2019, speakers will explore strategies to help financial services businesses keep their customers coming back.

04 Oct 2019 - by Staff Writer How to become customer-centric
How to become customer-centric

CEO of One Cart will tackle customer centricity at the upcoming ITWeb CX Summit.

03 Oct 2019 - by Kirsten Doyle Blending human and virtual assistant support
Blending human and virtual assistant support

MTN's Ginelle Makhado will share a case study on virtual assistants vs the human touch at the upcoming ITWeb CX Summit.

02 Oct 2019 - by Kirsten Doyle EX is a fundamental component of CX
EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

01 Oct 2019 - by Kirsten Doyle How VR is changing the face of car buying
How VR is changing the face of car buying

With the Audi VR headset, prospective buyers can configure their dream car.

11 Sep 2019 - by ITWeb Businesses today are competing on CX
Businesses today are competing on CX

Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.

27 Aug 2019 - by ITWeb Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019
Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019

Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.

16 Aug 2019 - by Kirsten Doyle Modern customers expect extraordinary CX
Modern customers expect extraordinary CX

Customer experience is overtaking price and product as the key brand differentiator.

23 Jul 2019 - by ITWeb ITWeb announces inaugural CX summit
ITWeb announces inaugural CX summit

ITWeb Customer Experience 2019 will be held on 15 October in Bryanston.

Platinum Sponsor

Silver Sponsor

Bronze Sponsor

Display Sponsors

Host Sponsor