Timeline

2020

May

  • 20.
    Collaboration tools are vital if enterprises are to grasp the opportunity lockdown has presented to permanently change the way business is done – for the better, says Amanda Ellis, delivery lead at Mint Group.
  • 04.
    The success of a digitisation strategy lies in the holistic broad view that needs to be taken when implementing such a strategy.

March

  • 24.
    There are three things necessary in keeping people first while handling a crisis the scale of Covid-19: communication, co-ordination and staying calm, says the Mint Group Crisis Communications Team.
  • 23.
    The tactical use of artificial intelligence to glean deep client insights will enable companies to begin delivering proactive, personalised customer service.

February

January