Getting bots right for inbound work and customer engagement
Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.
Why the CFO is digital transformation’s biggest ally
The amalgamation of robotic process automation, artificial intelligence and machine learning has created a new breed of trailblazing senior financial decision-makers.
What disaster recovery reveals about the channel's future
Work from home, or remote working, is likely here to stay.