Frost & Sullivan has awarded Alcatel-Lucent Enterprise the 2014 Global Product Differentiation Excellence award in unified communications (UC) based on the findings of its best practice research.
Frost & Sullivan evaluates best practices based on a custom decision support matrix. Within the matrix, solutions are evaluated based on unique features, functionality, quality, complexity, customisation capabilities, target market needs matched and perception of the product's uniqueness.
The award recognises the flexibility of Alcatel-Lucent's OpenTouch unified communications platform for giving customers and users the ability to deploy what they want and how they want without compromise, says Frost & Sullivan.
According to Alcatel-Lucent, OpenTouch offers comprehensive solutions enabling organisations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace.
With a set of user applications bundles, OpenTouch provides a variety of call control, UC, mobility, messaging, conferencing, and other functionality focused on personalising the user experience and meet the requirements of any work-style, says Frost & Sullivan.
In a report, Frost & Sullivan points out that after years of build-up, the time for true software and services-based unified communications (UC) solutions has finally arrived. Specifically, it adds, the emergence of cloud, social networking and mobile technologies has changed the paradigm and heightened enterprise customer expectations.
The report points out that Alcatel-Lucent is satisfying demands for personalisation and customisation with a multitude of options. These capabilities will drive user satisfaction and utilisation while still giving the organisation assurances of quality, security and control, it adds.
Also, Alcatel has not only addressed major industry trends in a timely manner; the company has gone beyond checklist infrastructure and feature requirements.
According to Frost & Sullivan, OpenTouch platform is recognised for its advantage of deploying the same software in hardware-centric, appliance-based, virtual or hybrid configurations, making it extremely flexible and highly scalable.
Alcatel-Lucent has made great strides to reduce complexity and accelerate adoption of UC through intuitive, engaging interfaces, consistent across the various user devices which encourage partners and customers alike to move forward with greater confidence, concludes Frost & Sullivan.
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