Leading information technology research and advisory company - Gartner - indicates that data will grow by 800% over the next five years - 80% of it unstructured. Are the young leaders of tomorrow's organisations geared to face the challenges this presents to global workforces?
On 13 March 2012, the Tomorrow's Leaders Convention 2012 took place at the Sandton International Convention Centre. Hosted by award-winning Leadership magazine, this annual event has become a firm favourite with South African corporates and government departments.
This year's prominent speakers included Simone Zanetti, CEO of Allos Consulting - a company that has been specialising in organisational performance improvement for the past 30 years. Entrepreneur and businessman Zanetti has managed organisations in South America, Europe, United States and South Africa. In 2000, Zanetti joined Allos, an innovative consulting and technology firm that provides services to global organisations in the private and public sector. In 2011, he was awarded “Business Person of the Year” by the Italian Chamber of Commerce in South Africa.
In a presentation entitled: “Is training killing knowledge?”, Zanetti positioned traditional training strategies' inability to deal with the significant proliferation of knowledge that employees require, simply to perform their daily duties at an expectable level. The information employees need to remember is not only becoming more and more, but it also changes constantly. Zanetti also demonstrated how knowledge shared between two or three employees, while benefiting those involved in this transfer, was lost to the larger organisation. In addition, people change companies and jobs with increased frequency and they take their knowledge (which you as their employer paid for) with them.
To solve this growing challenge, Zanetti positioned Allos Unified, a SaaS (software as a service) social knowledge solution, supported by a methodology that allows organisations to effectively capitalise exactly the knowledge that cannot be taught effectively through conventional training (especially in companies where products, service offerings, processes and legislation changes often and continuously).
Taking companies from social knowledge to instant knowledge, this hosted solution and methodology, when applied correctly, provides - among numerous other benefits - the ability to reduce your annual training budget by 30%, a considerable advantage in these challenging economic times. But more importantly, it allows your organisation to effectively thrive within the brave new world where unstructured, just-in-time, just-in-case knowledge has become imperative to your organisation's competitive advantage, as was the case with the SBSA Customer Contact Centre receiving an award for technical innovation from BPeSA in 2009 for this very solution.
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