SAS Institute, today announced that leading online retailer Amazon.com has selected SAS e-Intelligence to fine-tune business operations, strengthen supplier relationships and enhance customer service as the e-tailer moves toward profitability. An agreement with SAS equips Amazon.com with a range of SAS software and services over the next five years.
By providing insight into strategic internal and external processes related to corporate health, SAS e-Intelligence will help Amazon.com employees align their efforts with corporate goals through a framework that lets them and their managers share and act on knowledge easily and quickly. With SAS e-Intelligence, Amazon.com will be able to better serve customers by assuring that they receive orders as quickly as possible through improved inventory forecasting and management.
"SAS is Amazon.com's 'vendor of choice' for e-intelligence solutions," said John Overdeck, Amazon.com's vice president for customer relationship management. "SAS will provide cutting-edge technology that will contribute to our continued efforts to be the most customer-centric company on the planet. We look forward to further improving our services to customers through the use of SAS e-Intelligence."
"Streamlining our internal processes and enhancing customer responsiveness is critical to us," said Jim Miller, vice president of supply chain for operations at Amazon.com. "The better we can predict customer demand, the better prepared we can be to offer the immediate and high quality service our customers deserve."
"SAS e-Intelligence will give Amazon.com the power to turn raw Web data into real knowledge, transforming the way it does business," said Franc Trivella, Chief Technology Officer, SAS South Africa. "The agreement we've just signed reflects market reality: to truly succeed at e-commerce, companies must unlock secrets buried in ever-burgeoning volumes of increasingly complex data."
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Amazon.com
Amazon.com opened its virtual doors in July 1995 with a mission to use the Internet to transform book buying into the fastest, easiest and most enjoyable shopping experience possible. Today, Amazon.com is the place to find and discover anything online. The Earth's Biggest Selection(tm) of products, including free electronic greeting cards, online auctions and millions of books, CDs, videos, DVDs, toys, games and electronics, has made Amazon.com the online shopping destination of choice for 20 million people in more than 160 countries.
SAS e-Intelligence
SAS e-Intelligence solutions add intelligence to Web-based processes, improving the effectiveness and profitability of business processes, operations and relationships.
SAS
SAS is the world leader in e-intelligence software and services, enabling its customers to turn raw data - including the vast quantity generated by e-business - into usable knowledge. Software from SAS, the world's largest privately held software company, is used at more than 33,000 business, government and university sites in 110 countries. SAS' 1999 revenues totaled $1.02 billion. For more information, visit www.sas.com.
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