AmVia - Voicematix has announced the launch of its 1Number Technology. 1Number enables companies to provide their staff with one contact telephone number (personal numbering) for their mobile phone, beeper, office, direct office line, fax and even home number.
The technology is primarily deployed for companies who have teleworking, remote connectivity, mobile working and hot-desking strategies in place. PricewaterhouseCoopers (UK), an early adopter of the technology have stated that the technology is set to generate cost savings of more than lb5 million in the next three years.
Powered by Teleware`s intelligent telephony engine, 1Number provides location independence with users registering their current location for calls and faxes by telephone or via the web. AmVia`s 1Number Product Advocate, Percy Erasmus says, "With 1Number telephone calls are to people not to telephone extensions. For callers it means a much greater chance of getting through to the right person with just one phone call. For people being called, those important calls stand a much better chance of reaching you, wherever you are. For business it means enhanced customer service and performance coupled with the fact that companies now `own` the number and don`t lose potential sales when employees leave with their mobile phone numbers."
In line with improved connectivity and cost savings, 1Number works on the majority of PABXs and voice messaging systems protecting a company`s current investment providing cost-effective migration avenues.
Irrespective of a user`s current location, callers always dial the user`s personal number and 1Number routes calls to the telephone at which the user is currently registered - office, home, mobile, visiting office - with monitoring of the call until successful connection is made either to the user, alternative, secretary, operator or voicemail as a last resort.
Home-working is made practical and professional with 1Number since customers and clients are not aware that calls are being routed to home telephone numbers. Brief security number entry by the user on receipt of a telephone call ensures that home-directed calls are answered only by the user rather than by family members or children.
In the event that 1Number is unable to connect a call where the person called is busy or does not answer, calls are routed in accordance with user-specific or supervisor`s instructions held in the system database. Calls may be directed to alternative specified persons if they are available; any member of a team of which the user is part; an internal or private network extension such as a secretary or operator; an external or mobile telephone number, pager or voicemail.
Other advanced features of 1Number include Call Screening, Call Filtering, TeamCall and Whereabouts. With TeamCall for example, calls to a team number are distributed on either a linear or circular basis to an available team member and announced as being for that particular team.
The Whereabouts facility is extremely useful when trying to find the location of a colleague. A simple telephone call to 1Number with entry of a special code followed by the colleague`s personal number results in the system advising either the telephone number or location at which the colleague may be contacted or a private message recorded by the colleague indicating his whereabouts.
AmVia is also embarking on a unique initiative to launch 1Number in Southern Africa. AmVia`s Brand Activist, Jason Frichol explains, "We already have the system installed in our New Zealand office and instead of following conventional product launch routes, we have decided rather to fully subsidise the deployment of 1Number at one of the top 3 consulting firms in South Africa. We want to have a credible working case study for South Africa." AmVia hopes to finalise the appointment of the `beta` site within the next month.
As from the 1st of November 2000, Buwa Technologies, Goaldata, TCT Messaging (New Zealand) and Voicematix fall under one banner - AmVia (Pty) LTD.
AmVia`s solution set involves three tiers namely: Unified Messaging (incorporating Enterprise Network Fax and Voice Messaging); AllMedia Contact Centres and Mobility Services (incorporating 1Number and Mobile Delivery Platform technology).
Including new-economy communications mediums such as instant messaging, WAP, web chat, web collaboration, SMS and IP telephony, AmVia has earmarked its vision as Intuitive Communications.
The ethos behind Intuitive Communications is making all information types accessible, people connectable and business communications easier than ever before. AmVia believes that Intuitive Communication engines will become a central component for business agility. These engines will seamlessly interface between all data, voice and messaging environments making communications - device, service provider and platform agnostic.
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