Sestek, which has been bringing together its speech solutions with a broad diversity of customers from the finance, insurance and telecommunications sectors in Turkey since 2000, focuses on the voice biometrics market with its Voice Verification solution. Sestek Voice Verification stands out not only with its advanced background noise level detection and speech recognition technologies, but also with its implementation method, which includes embedding two separate voice prints for cellular and landline channels. The company, which achieved successful implementations locally, aims to expand its technology abroad.
In 2011, Sestek Voice Verification was deployed at the call centre of Avea, one of the leading GSM operators in Turkey. Before the implementation, Avea used to verify identities of customers via a manual, agent-assisted procedure, which was causing time loss and increased telecoms costs. In the first year of the implementation, registered vocal password numbers reached one million. Call duration was shortened by 15 seconds, which resulted in a minimum $250 000 annual saving. Today, voice print numbers has reached 1.3 million, and one out of every five calls includes the vocal password procedure.
In 2012, Sestek Voice Verification was deployed at the call centre of DenizBank. With this deployment, the first Voice Verification implementation of Turkish banking industry was realised. After the deployment, customers began to reach DenizBank's call centre easily just by using their vocal passwords instead of dealing with time-consuming identification methods.
While the number of voice prints is increasing each day for both implementations, Sestek is on the brink of new projects with leading corporations. One of the forthcoming projects is in the implementation phase for the call centre of Turkish Telecom, which is the largest telecommunications corporation in Turkey. With the aim to expand globally, Sestek is actively seeking global partners in terms of Voice Verification deployments. As a result of this strategy, the company will participate at the Voice Biometrics Conference, which will take place in San Francisco on 8 and 9 May, as a Gold Sponsor.
For more information about Sestek and its technology solutions, please visit www.sestek.com.tr/english.
View this news release online at:
http://www.businesswire.com/news/home/20130306005866/en
Share
