ATIO Corporation has announced that C@ll Center Solutions magazine, the authority on teleservices, sales and support, has chosen CyberCall 3.0 as a recipient of its 1998 Call Center Solutions Product of the Year award. This prestigious award in the Multimedia ACD category recognises the technical capabilities and business-oriented design of CyberCall 3.0. It is the second award in as many months for CyberCall.
CyberCall`s true all-media ACD (automatic call distributor) capabilities allow enterprises to provide customer service and support through any media channel. "We developed CyberCall based on our experience in the call centre industry," says Mark Chodos, executive VP president of engineering for ATIO. "We believe CyberCall addresses the needs for all-media interactions in call centres. It is great to get this kind of recognition of our product in the trade: this award confirms our vision."
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