When purchasing subscription- and cloud-based software services such as Microsoft's Office 365, the question often arises: "Should I select a distributor?" The simple answer is, yes, as a distributor can provide a range of value-added services that will help bolster a reseller's ability to deliver premium services to its customers.
From purchase through to installation, and then ultimately customer support, value-added distributors like Comztek are ensuring they provide their resellers the support they need to enable customers to reach the full potential of their software investments.
There are three levels of customers currently implementing cloud models. These include those who are transacting in the cloud, those embracing the cloud, and those who are new to the cloud. To this end, Comztek has tailored a series of value-added services, designed to meet the exact need/level at which the reseller is.
Transacting in the cloud
If you are already transacting in the cloud and are providing customers with access to a host of cloud-based solutions, the Comztek team will provide value by:
* Building additional services around existing Office 365 installations
* Providing proofs of concept for new services
* Lead generation for established partners with proven solution delivery
* Complex licensing solution assistance, eg hybrid public and private cloud licensing scenarios
* End customer days to showcase resellers' additional solutions and offerings
Embracing the cloud
Customers who have already begun embracing the cloud but have not made it core to their strategies can call on Comztek to assist with:
* Converting existing trial customers to paid subscriptions
* Migration and customer support
* Training of staff
* Continued revisiting of marketing strategy to ensure alignment with updated service offerings
* Continued training of existing and new staff through on-premise training and events
New to the cloud
Resellers who are new to the cloud business will have access to a variety of services from Comztek that are all designed to assist them in seamlessly moving towards the delivery of fully fledged cloud-based solutions.
* Revisiting of one's marketing strategy
* Office 365 Portal access and sign-up
* Specialised services to drive adoption of the cloud
* Alignment of sales strategy to proven techniques
* Matching of existing service offerings to a cloud service
* One-on-one Office 365 sales training for sales staff
* Customer visits to mentor sales staff in positioning cloud solutions
* Assistance to develop a business model to become a cloud solutions organisation
Additional benefits of selecting Comztek as your distributor when signing up for the Microsoft Cloud Programme include the ability to tap into services such as active partner relations, business development, service and support, vendor accessibility, marketing and communications, as well as the ability to drive specialisation and knowledge transfer.
The cloud needn't be murky business; it can be a seamless process, as long as you select the right partners. To learn more about specific Office 365 programmes and to become a certified cloud partner, click here.
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