ATIO Corporation has announced that it has signed a value-added reseller (VAR) agreement with Interactive Intelligence Incorporated.
Interactive Intelligence was founded in 1994 as a global developer of multi-channel customer interaction management software. Interactive Intelligence`s Interaction Center Platform (ICP) is the foundation for the suite of Windows 2000-based software products that include Customer Interaction Center for contact centres, Enterprise Interaction Center for enterprise customers, and Service Interaction Center for service providers.
Interaction Center Platform is a simple, cost-effective alternative to proprietary, legacy telecommunications devices such as PBXs, automatic call distributors and interactive voice response systems. Today ICP is in use by more than 800 companies worldwide.
Interactive Intelligence selected ATIO Corporation for its industry knowledge, market penetration, technical expertise and reputation for excellent service delivery.
"This alliance ties in with the business strategy of Interactive Intelligence, to only work with the very best partners", explained Jerry Fleming, Vice President of Sales EMEA, at Interactive Intelligence.
Andre le Roux, Managing Director of ATIO Corporation`s Intelligent Business Solutions division said: "At ATIO Corporation we take pride in our deployment of best of breed products, skills and the solutions we offer to the marketplace. With attaining the distribution rights for Interactive Intelligence, we have a sophisticated product set that complements our high-end contact centre offerings and strengthens our existing mid-range and low-end capabilities."
Le Roux continues: "In our ongoing focus on market trends, we continuously identify and evaluate new products and services to assist our customers in offering a better service to their customers; we have identified the Interactive Intelligence products as an excellent fit. These products technologically support our business model, covering Contact Centres and Unified Communications in the Enterprise and Service Provider arena, giving us a single unified technology platform that covers our horizontal offerings with seamless integration capabilities, including but not limited to voice logging, interactive voice response, computed telephony integration, fax, e-mail etc."
ATIO Corporation will be responsible for product installation, training and will offer ongoing systems support and maintenance for the products from Interactive Intelligence.
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ATIO IBS (Intelligent Business Solutions) is a division of ATIO Corporation that specialises in the Customer Contact Zone (CCZ), through the provision of hardware, software and services in the call centre arena, as well as unified messaging systems and services, both in the enterprise and GSM market. The CCZ can be defined as any "touch-point", interface or interaction that an organisation has with its clients. For more information: http://www.atio.com
Interactive Intelligence Inc
Interactive Intelligence Inc (Nasdaq: ININ) is a global developer of interaction management software designed to automate communications for contact centres, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 800 companies.
Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States and international patents pending. Interactive Intelligence has won numerous awards, including Software Magazine`s Top 500 Global Software and Services companies in 2000. Interactive Intelligence`s global headquarters are located in Indianapolis, IN, with European headquarters in Aix-en-Provence, France and Asia Pacific headquarters in Tokyo, Japan. Its telephone number is +33 442 910 910; on the Web: http://www.ININ.com.
Interactive Intelligence Inc is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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