ATIO, a leading South African based ICT service provider and Nortel Gold Partner, recently announced the launch of Nortel's first software-based communication solution to the global market. Nortel is a recognised leader in delivering communications capabilities, designed to eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it.
“What differentiates this offering is that it is not just another IP PBX, but a SIP based soft PBX, the perfect foundation for Unified Communications. With our Nortel Gold Partner status, ATIO is strongly positioned to provide companies with cost-effective IP-enabled telephony networks which fully support multimedia communications that grow with the company's needs”, says Andre le Roux, MD, ATIO interactive division.
The SCS500 system operates well with SIP phone sets and desktop Soft Phones. It has standard plug-ins to Microsoft Outlook, IBM Lotus Notes/Same Time for voice mail and click-to-call functionality. It is based on open standards using Session Initiation Protocol (SIP) allowing the SCS500 to accelerate communications and collaboration between employees, partners and customers. Its attributes include; scalability from 30 to 500+ users, convergence of all business communications at the desktop (voice, video, presence, IM, conferencing, and unified messaging integrate with Microsoft and IBM applications); operates on industry-standard server platforms; works with an organisation's existing applications and infrastructure thereby simplifying installation, administration and ultimately the user experience.
“This solution is thrilling because it fits perfectly with ATIO's Unified Communications strategy. It addresses the needs of SME customers looking for affordable Unified Communications solutions that can scale with their businesses. A major advantage of the SCS500 is that all features are shipped as standard with the system and there are no additional software costs for setting up”, says Neville Quinton Nortel Business Unit Executive, ATIO.
The SCS500 makes provision for typical as well as advanced PBX features such as Advanced Call Forwarding (Find me/ Follow me on multiple devices ringing simultaneously); advanced conferencing (Meet Me, Instant and Scheduled conferencing); Auto Attendant (100+ customisable Auto Attendants); Voice and Unified Messaging; ACD (basic contact centre already built in) and CDR records to understand and optimise communications.
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