Avaya, global provider of business communications software, systems and services, has won the Best In VoiceCon Award for Avaya Remote Managed Services for IP Telephony, one of the first commercially available services for remotely monitoring and managing Internet Protocol (IP) telephony networks.
The single award-winner is selected by a vote of attendees at VoiceCon 2005, one of the leading conference and exhibition events in the enterprise communications industry.
Avaya is a global leader in IP telephony, with five million IP lines shipped. In the most recent quarter, IP line shipments rose by more than 50% over the previous year.
Developed by Avaya Global Services, the new solution was announced earlier this month and demonstrated publicly for the first time at VoiceCon 2005. The software-based service proactively monitors the relationship between voice and data IP applications, as well as their shared physical network infrastructure, in a holistic way. With this service, businesses can quickly detect, and in many cases automatically resolve, performance issues at their source, before they can affect network operation. Data networks are by nature dynamic environments, and there are many components that must work together for the network to perform at its best. Maintaining the interrelationships of the components is key to ensuring top performance of IP telephony networks.
The Avaya solution monitors converged IP networks by constantly measuring capacity, performance and other key metrics of a healthy network. It uses techniques that are unique in the industry to analyse the root cause of problems, such as high latency, and uses specially developed Avaya software to fix them and learn how to identify them more quickly if they happen again. Over an IP telephony connection, high latency, which is the time it takes for a packet of data to travel from its origin to its destination, can disrupt voice conversations in VOIP applications. Jitter, which is shaky pulses of data that could dramatically degrade the sound of a voice conversation, is another common problem that the Avaya solution can find and eliminate.
"It is a tremendous honour to win this award at VoiceCon, one of the industry`s most influential events, and winning by attendee vote is especially gratifying," said Francis M Scricco, group vice-president, Avaya Global Services. "Managing IP networks effectively is a top priority for our customers. With Avaya Remote Managed Services for IP Telephony, we`re helping companies support confident migration to flexible, reliable and secure IP networking."
The solution is available now in North America and will be available globally later this year. To learn more about Avaya Managed Services, IP Solutions and customer case studies, visit www.avaya.com.
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Avaya South Africa is a wholly-owned subsidiary of the Avaya EMEA Sales Ltd. The company designs, builds and manages communications networks for more than one million businesses worldwide, included among which are 90% of the Fortune 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information, visit the Avaya Web site at http://www.avaya.com.