The current volatile economic climate is prompting rumours of retrenchments in almost every industry, but there are ways companies can cut costs without having to reduce their staff complement. Converting from paper to e-mail communication significantly reduces operational costs and affords companies with a substantial ROI.
Nicola Els, Head of eBilling at electronic messaging specialist, Striata, encourages businesses to save by replacing all paper-based customer communications with email. “Businesses should seriously have a look at their operating costs and see where they can cut back. By removing paper, mailing and manual processing, operating costs can be reduced by between 65%-85%, with minimal capital outlay.
“Remember, the financial benefit for e-billing doesn't work only for companies with lots of customers, which are typically business-to-consumer focused. It also works for business-to-business companies that have a small client base, but where the amount of information in each bill is enormous,” explains Els.
One of the key advantages of Striata's electronic bill delivery solution is the personalised marketing opportunity that it provides. Paper bill stuffers are costly and ineffective - an eBill offers prime marketing 'real-estate' that is many times more effective than a paper bill stuffer.
Els goes on to say that a marketing budget often bears the brunt of cost-cutting exercises. However, through leveraging traditionally operational communication, companies can ensure targeted reduced cost marketing. “Effectiveness of marketing messages can also be monitored through open and click-through rate tracking within the eBill.
“By including personalised marketing messages in the e-mailed bills, you have the means to cross- and up-sell products and services, as well as prompt your customers to visit your Web site, where they can gain access to further information,” says Els. “Effective marketing activities ultimately drive sales, which in turn will boost your company's profit margin.”
Striata is passionate about reducing the challenges and costs associated with traditional communication. We understand the power and efficiency of electronic communication, from marketing and operational messages, to the delivery of confidential documents securely by e-mail. Striata specialises in the secure delivery and payment of bills, statements, payslips, invoices and all other confidential documents, via encrypted e-mail, and in maximising the adoption of electronic solutions.
Striata has been a provider of software and services in the electronic messaging arena since 1999 and has offices in New York, London, Hong Kong, Sydney and Johannesburg. Visit www.striata.com for more information. Website: http://www.striata.com
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