Analysts have positioned IT service management solutions provider, Axios Systems, in Gartner`s IT Service Desk Magic Quadrant, 2006.
Local Axios partner NSS confirmed that only eight vendors in the current market space met Gartner`s assessment criteria this year.
In its closing report, Gartner stated that each candidate "had to prove that its products scale to meet the needs of large enterprises. We required vendors to submit 10 references with production systems handling 50 000 or more new tickets (incidents, problems, change requests and service requests) per month on a single server as a sign of enterprise-class scalability and enterprise market acceptance."
Vendors who could not prove scalability were omitted from the Magic Quadrant.
Tasos Symeonides, in South Africa for a series of customer meetings with NSS, said he was delighted to be included in the Magic Quadrant.
"For over 18 years, Axios has been committed to providing best practice-based enterprise solutions - we believe this report is confirmation to this and is a great recognition that we share with our customers and partners."
Axios` core solution, assyst, was designed from inception around the IT Infrastructure Library (ITIL) processes and offers a unique lifecycle approach to ITSM through the integration of help-desk and incident management, problem management, change management, asset and configuration management and service level management processes in a single solution.
The company recently launched the next generation of its enterprise solution. assyst 7 has been developed to meet the demands of today`s enterprise market. As with previous releases, customer feedback has again been a driving force behind the solution enhancements.
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