With over 120 years' experience of complex engineering projects and a skilled workforce of approximately 25 000 people, the Babcock International Group manages customer assets currently worth over £40 billion.
A dynamic and diversified group, Babcock is a leading supplier of engineering support services to the energy, process, mining and construction industries and the exclusive regional distributor for many leading international brands and products in southern Africa.
CANEA Improof assists Babcock to easily access, administer, view and use its Internal Audit and Corrective Action Request (CAR) processes.
Background and requirements
Babcock's Africa SHEQ Risk Department supports a dynamic business and operations area. Its processes and systems are decentralised and in some instances difficult to integrate. It was using Lotus Notes, which is good but limited in what the company wanted to use it for. Babcock was looking for a system that supported its processes, not one which dictates its processes for it.
Babcock was looking for a singular platform that was Web-enabled, allowed for mobility and supported all its work modules. Not only should it be easy to administer, but it should allow easy access to Babcock's business information.
System selection
Babcock selected CANEA Improof because it allowed the company to fully customise its workflows in-house. The CANEA interface is easy to design and use. CANEA also integrates perfectly with Qlikview, which is currently being used for Babcock's Management Reporting. CANEA also provides out-of-the-box mobility without any additional development or programming.
Project implementation
Phase 1: Concept to design
Babcock's processes were mapped prior to the implementation of CANEA. This meant it already knew what to expect from the system.
The process design included definitions for roles and responsibilities.
Phase 2: Implementation
CANEA was installed in a development/test environment to not only design the workflow processes, but also to test the software for speed and connectivity.
This environment was also used to train the software administrators as well as the CANEA workflow designers. The same environment was used to train the Babcock end-users. During the training, end-users provided improvement suggestions. These suggestions, including suggestions received from CANEA, were implemented before the system was converted to the production environment. It took approximately two weeks per process for implementation.
The production environment was also customised to have the Babcock company "look-and-feel".
Benefits
* Babcock found a system that met its SHEQ goals;
* CANEA is configured according to the company's processes;
* One entry point and platform for its SHEQ modules;
* CANEA is easily accessed, administered, viewed and used;
* CANEA integrates with Qlikview for Management Reports;
* The solution supports continual improvement;
* Time and cost saving; and
* Established partnership with EBS - more than just a system.
Way forward
Babcock has already identified the following implantation path:
* Redesign and migrate all SHEQ databases to CANEA
* Replace current PDL with CANEA Docpoint
* Engineering department is implementing CANEA Project Module
* Continue partnership with EBS
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