Laser Ink, the independent computer printer maintenance company, today highlighted the benefits for organisations to schedule preventative maintenance on their computer printers by utilising their slow usage periods to have their computer printers fully serviced, in the same way car owners have their vehicles maintained on a regular basis.
"Users that undertake this type of activity experience far fewer incidents with their equipment and thus less disruption within their work environments," commented Ramiro Da Silva, Director of Laser Ink. "Regular servicing can be agreed as part of any SLA and is normally charged on a time and materials basis. We have the capability with our highly skilled technicians, for instance, of changing all the rollers, replacing fuser units and undertaking a full clean-up as part of this process, as we keep in stock most of the relevant items."
"We also pride ourselves on our fault handling," continued Da Silva. "When a call is logged and assessed, it is then forwarded to our helpdesk. From here, it is allocated to a technician, who will go out to the client armed with the most frequently needed spare parts, a 'boot-stock', that are required for repairs to laser printers. The response is on the same day, should the call be logged prior to midday, otherwise, it is normally handled the following day. We try to resolve laser problems on-site, but with inkjet technology and dot matrix products, we normally bring them back for attention, since inkjets in particular have waste sinks that are very messy to handle. We expect all units to be back operationally within 48 hours, but if parts are not available, we often provide loan units."
"In all cases, quotes are created for any work that needs to be undertaken, and a quote assessment fee is applicable if the quote is not accepted. If the cost of repairs is more expensive than the cost of a new machine, we offer to provide the relevant new equipment or allow the user to acquire it from his usual sources," concluded Da Silva.
Laser Ink's objective is to be the preferred 'one-stop shop' for printer maintenance services, and, to this end, it has a 50km radius pick-up and delivery service.
For further information, please contact Ramiro Da Silva; tel. (011) 392 1595; e-mail ramiro@printerrepairs.co.za.
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Laser Ink
Laser Ink, established in 1995, was formed to provide an efficient and professional repair service of printers to the IT industry. A combination of expertise, acquired by its members over a 15-year period, has made Laser Ink the company that it is today.
Laser Ink caters for both the third-party maintenance and end-user market by providing board and module repairs down to component level, as well as the servicing of brand name products, and has facilities to remove and install surface mount technology. The products handled include those from Brother, Epson, HP, Kyocera, Lexmark, Oki, Printronix, Seiko Precision, Tally Genicom and Zebra Technologies. Original vendor parts for branded products are used for repairs.
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