Business Edge Systems (BES) has provided TEBA LTD, a private company that provides employment support service to labour-intensive industries, with a Home Based Care Management system that enhances TEBA`s service to the mines by providing better care to injured and sick mine workers.
BES is an enterprise solutions company, which delivers and sustains Internet-based business application systems.
TEBA`s clients are predominantly mining houses to which it provides infrastructure and labour services. The South African gold mining industry, for instance, has mandated TEBA to serve as its agent for the industry`s rural development initiatives in southern Africa.
Through its inherent "TEBA Cares" campaign, the company has reinforced its relationship with rural communities and miners through the provision of various streamlined and supportive services and professional customer care. The company performs all administrative and support functions relating to the engagement of employees, the provision of transport home for seriously injured or ill employees and re-integration into their families.
BES`s Home Based Care Management system, originally known as the Spinal Cord Injury system, facilitates the entire administrative function relating to injured mine employees, providing TEBA with important details pertaining to patients, such as their medical records and requirements. These records assist TEBA in monitoring patients and providing them with adequate care. The system notifies TEBA representatives in the rural communities when scheduled visits to patients are due. The TEBA representatives then check on the patient and update the information on the system. The system maintains a history of all visits, results of these visits and the medical requirements of the patients. It also allows TEBA and its representatives to check the status of an order for medication. All information is accessible from TEBA`s centralised database for management information.
According to Karen Malkin, account director at BES, the mines take care of their workforce and TEBA provides the services and infrastructure to support this care. "The Spinal Cord Injury system is an excellent example of TEBA`s commitment to providing better service to their clients by upgrading the systems that support these services," she says. "In fact, TEBA recently extended the Spinal Cord Injury system so that it can be used for other ailments such as TB and pneumonia - supporting a wider range of home care requirements."
Malkin advises that BES has a long-standing partnership with TEBA. "BES has developed successful systems for TEBA in the past, including an Invoicing System and a Labour Placement System." She adds that BES`s solutions are designed to meet its clients` specific requirements and to raise their business practices to new levels.
According to Wendy Kraemer, manager of Manpower Data Centre at TEBA: "BES has delivered consistently high quality solutions that enable TEBA to provide enhanced levels of service to its clients and their employees. This has enhanced TEBA`s performance and profitability."
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