Bizmatica unveils feedback module

Bizmatica CallNet, the Bizmatica business unit focused on front office, presents the new Customer Feedback Management module from Interactive Intelligence, reports Area Press.

Designed as an add-on module to the Customer Interaction Centre, the all-in-one software platform for contact centre solutions from Interactive Intelligence, Interaction Feedback allows organisations to automatically catch customer feedback.

It does this is in real-time and automatically executes customer satisfaction surveys, measures satisfaction levels and signals complaints from customers throughout multiple media channels, including IVR, Web, chat, e-mail and instant messaging.

Novell has significantly enhanced its PlateSpin Workload Management solution, according to The Earth Times.

Leveraging Novell's strengths in interoperability, the new PlateSpin Recon, PlateSpin Migrate, PlateSpin Protect and PlateSpin Orchestrate enable customers to profile, migrate, protect and manage server workloads between physical and virtual infrastructures in heterogeneous IT environments.

Through these new enhancements, PlateSpin Workload Management supports 32- and 64-bit Windows and Linux servers, as well as all leading hypervisors, including Citrix XenServer, Microsoft Hyper-V and Virtual Server, VMware ESX and ESXi, and Xen integrated into SUSE Linux Enterprise Server.

Progress Software defined a cure for enterprises facing the challenges of managing services-based applications, LinuxWorld reports.

In: "Finding the right software for managing your distributed business-critical applications", Progress Software outlines the top five criteria to ensure successful management of applications for any IT environment.

"Managing IT assets is easier said than done. Business-critical applications span a complex IT environment and are not always under the control of the application owner. The need for continuous availability of these applications creates challenges in production that only a comprehensive management tool can address,” said David Bressler, actional product and community evangelist at Progress Software.