Blue Turtle Technologies partner Managed Objects announces integration with Peregrine Systems

Managed Objects, the business service management company, announced two integration adapters for its Business Service Management (BSM) solution using Peregrine Systems Inc`s (OTC: PRGN) industry-leading IT asset and service management solutions called AssetCenter and ServiceCenter.

Combined with Managed Objects` BSM solution, the adapters enhance BSM implementation initiatives, offering companies the ability to more effectively manage their end-to-end IT service management environment through enhanced operational controls and extended virtual configuration management database (vCMDB) capabilities.

Managed Objects` BSM solution integrates AssetCenter data with a variety of other federated sources of discovery, configuration and IT management information, allowing organisations to develop a comprehensive near real-time window into all the elements within an IT enterprise.

Managed Objects calls this window a virtual Configuration Management Database -- or vCMDB. A vCMDB lets organisations view not only critical IT element properties but also the key relationships among IT components supporting more effective change and configuration management practices.

"Integration has long been a key to effective BSM implementation and is a core competency of Managed Objects," says Martyn Healy, Marketing Director of Blue Turtle Technologies, the South African partner for Managed Objects. "The integration strength of Managed Objects has led to our most recent BSM offering which allows companies to integrate federated discovery, asset and configuration data sources into a vCMDB. With this announcement, we`re now able to extend vCMDB visibility by integrating key asset and configuration information from AssetCenter, ServiceCenter and Peregrine`s own Active CMDB."

ServiceCenter allows companies to resolve service requests quickly -- and seamlessly increases company productivity, while effectively tracking and analysing these requests which lets IT avoid the same issues in the future. When this information is integrated and correlated with data from other IT management systems by Managed Objects BSM solution, the result is an even more effective solution for managing the IT services being delivered to the business.

"A classic example of how this integration benefits virtually any company today arises when the service desk receives outage complaints from end-users, but the IT network and systems management dashboards all indicate `green` for healthy systems," says Charles Manning, vice president of Product Management for Managed Objects. "Correlating these two data sources enables IT to pinpoint, evaluate and fix problems faster and, in turn, maintain high IT service quality levels."

These two new Peregrine adapters add to Managed Objects` sophisticated integration capabilities, which already include more than 40 out-of-the-box adapters for other IT management systems. Examples of IT systems and network management system for which Managed Objects has developed integration adapters include: BMC`s PATROL and Remedy products, Computer Associates` Unicenter TNG, IBM Tivoli, and HP`s OpenView.

BSM facilitates the monitoring, management and prioritisation of business critical outages by providing actionable information to prioritise and address problems according to business impact. Managed Objects integrates with existing management tools that traditionally focus only on technology silos -- specific elements of the infrastructure such as networks, databases or applications -- and provides a holistic IT service view comprised of logical groups of collective elements formulating such services as e-mail, supply chain or e-commerce.