BMC Software and Siebel Systems have formed an alliance in terms of which BMC will create Patrol for Siebel eBusiness Applications as part of its B2B enterprise management strategy.
Patrol for Siebel eBusiness Applications is aimed at extending B2B enterprise management to the front office and delivering increased availability and optimisation of Siebel eBusiness Applications. Siebel is the world`s leading CRM-centric application suite.
BMC enables customers to monitor and manage their e-businesses from the back office to the front office and across the Internet. In order to ensure BMC could set service levels, monitor performance, and manage availability of its internal implementation of Siebel e-business applications, it developed a custom Patrol solution. Now, due to customer demand, BMC is creating a commercial version of Patrol for Siebel e-business applications, to be available before year-end.
Patrol provides continuous service level improvements for a customer`s enterprise by setting service levels, managing availability, minimising downtime, monitoring performance, predicting capacity and reporting against service level agreements (SLAs).
"BMC has experienced strong customer demand for this Patrol solution," says Reg Swart, operations and product manager for BMC at Master Distributor CCH Enterprise Solutions.
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