The last two years have seen a great deal of acquisition activities from BMC Software, with Boole & Babbage (B&B) and BGS the two more prominent purchases.
After merging B&B`s Command/Post enterprise management product with BMC`s Best/1 performance and prediction software, the company has produced its service level management solution - Patrol 2000.
The product revolves around application service management, from creating service level agreements (SLAs), to upholding them in a dynamic environment.
The product is targeted specifically at new economy companies, including ASPs, ISPs and businesses moving toward an e-business model. The full suite of products under the Patrol 2000 umbrella covers monitoring, management, control, optimisation and prediction of applications within a user`s IT infrastructure, and even out to the end-user.
"We do only one thing - assure business availability," says Guillermo Espana, BMC Software director of marketing for Patrol, EMEA. "Patrol 2000 takes a new approach - a continuous improvement approach," he says.
The architecture of the product fit is cyclical, starting with the definition of SLAs; then measuring the end-to-end availability and response time; and diagnoses of the root cause of any problems in the system. The system is then compared with the SLAs created in the first step, ensuring constant compliance. Lastly, the technology predicts the impact of technology and business changes within the organisation - such as a sharp increase in hits on a Web site - to ensure that those SLAs will be met in the future.
One of the highlights of the product suite is the Patrol for Diagnostic Management offering. This system diagnoses the root cause of software problems and recommends a course of action for the IT department.
The company says this product can reduce response times by up to 95%.
At this point, the product only supports Microsoft Exchange. BMC says it chose this particular system as its beachhead as it is fairly simple to diagnose and the install base is large. More applications are expected to follow once BMC has cut its teeth on this new technology, and its solutions are expected to address more than just Microsoft problems - the company hints at IBM Websphere as a potential candidate.
BMC Softwaer is represented locally by AST Enterprise Systems Management and CCH Enterprise Solutions.
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