Botswana Post enhances existing network with Software Group’s Agency Banking solution

Software Group, a global technology company specialised in digitalisation and integration solutions for the financial industry, and Botswana Post, an innovator in financial, logistics, postal, communications and agency services in Botswana, today announce a new stage of their partnership which enables Botswana Post to significantly improve its existing agent network via Software Group’s market leading Agency Banking platform.

Partners since 2018, Software Group and Botswana Post have helped the government in its mission of easing the disbursements process for pensioners and other vulnerable groups through digital means – effectively paying out to over 115 000 recipients each month. The digital technology not only saved time and improved convenience for the vulnerable group, but also proved viable for protecting their health during the COVID-19 crisis.

Today, building on the existing infrastructure and utilising the full capabilities of Software Group’s robust Agency Banking platform, Botswana Post will be able to quickly scale their agent network, improving the efficiency of their delivery and financial services. The institution expects to be facilitating a 6 million transaction volume within three years of implementation, while also extending its payment services to other government institutions and financial service providers.

Clifford Lekoko, Chief Commercial Officer at Botswana Post, said: “We are pleased to have seen our agent network improve the lives of senior citizens using state-of-the-art technology provided by Software Group. We plan to increase our services offerings and bring it to more citizens in line with our vision of extending our e-services channels for a modern digital economy in Botswana.” 

Connor Hanan, Africa CEO at Software Group, commented: “Under the leadership of Cornelius Ramatlhakwane, CEO, and Clifford Lekoko, CCO, Botswana Post has become one of the most forward-thinking institutions in Africa. We are proud to establish a long-term partnership with them in digitising their operations as the country moves towards a digital economy.”

Currently implemented in more than 15 countries across Africa, Software Group’s Agency Banking is the most robust and mature software of this type in emerging markets. Built on the DigiWave Digital Banking Platform, it enables financial service providers to easily adopt new channels and features and drive innovation with quick-to-market digital initiatives.