Brilliant Business Systems, a Softline company, has introduced Palm handhelds to its sales force to ensure the ongoing success of its mobile worker initiative. The mobile initiative will enable on the move, wireless connectivity between Brilliant Business Systems retailers and stock control personnel.
According to Bridget du Toit, Brilliant Business Systems national sales manager, the company has invested in this mobile solution as it created one central point of access, ease of use as well as improved client services.
"Besides the benefit of having tighter control over stock levels, the data is placed on our intranet, allowing for constant real-time management access. Additionally, we benefit by moving into a paperless environment, freeing up our sales representatives time to foster and develop client relationships," says Du Toit.
Following on the success of the pilot phase carried out in Gauteng, a national roll-out has been implemented by equipping the Brilliant Business Systems sales representatives in Cape Town and Durban with Palm Handhelds.
"Implementing a mobile strategy will enable Brilliant Business Systems to operate more efficiently and generate additional revenue, not to mention the increase in workforce productivity, information access and customer satisfaction," comments Du Toit.
"Fast-moving businesses are implementing mobile solutions to improve efficiencies, provide online sales and marketing channels and to gain a better understanding of their customers. Brilliant Business Systems is committed to customer excellence and our 'customer for life` principle complements this," says Du Toit.
The basis of the solution is that it enables Brilliant Business Systems sales representative visiting retail stores, the ability to record stock movements. The figures that are recorded through their Palm handheld send an instant SMS message to branch managers and suppliers, creating an ongoing updated product cycle. There is no delay, which eliminates the waiting period for stock.
Brilliant Business Systems has partnered with Adcheck, provider of the software, and ROITEC in this initiative. Adcheck is responsible for transferring the data onto the Palm handhelds, while ROITEC co-ordinates all the information between Palm handhelds and SMS messaging.
ROITEC, a division of Adcheck, is a component-based enterprise reporting and information dissemination platform that is scalable, adaptable and easy to manage. It is based on world-class Microsoft technologies and makes extensive use of Internet standards such as HTML and XML. ROITEC is a platform, and not a product. By using the ROITEC Software Development Kit (SDK), it can be used as the foundation for custom-built software applications when addressing in-house requirements.
Incredible Connection was involved in the pilot phase, however, Makro and CNA are joining the programme in the months to come.
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Brilliant Business Systems, a Softline company, is a leading developer and supplier of award-winning accounting and payroll software for the South African market. Founded in 1988, Brilliant Business Systems (BBS) has an impressive track record in the supply of quality, user-friendly and value-for-money applications for businesses in the SOHO and SME markets.
With over 50 000 users of its range of software at present, Brilliant leads the industry as a subscriptions-based service-driven organisation with the focus on building long-term partnerships with customers and the channel.
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