Bytes Business Solutions (BBS), a division of Bytes Technology Group Limited (a member of the Altron group), has announced that it is assisting companies with ITIL (IT Infrastructure Library) initiatives to accelerate business benefits throughout their IT environment.
Serena ChangeMan ALM, one of BBS`s total solution offerings, has received Pink Elephant`s PinkVerify certification for ITIL-compatible software tools, meeting global standards for best practices in managing IT services. By combing robust enterprise change management (ECM) with a best practice, process-based framework, the solution enables customers to streamline development to improve application quality and reliability, while speeding time to market.
Pink Elephant President, David Ratcliffe, said: "Serena ChangeMan ALM extends a company`s ability to meet ITIL certification requirements and employ central, consistent processes across distributed environments. ECM is an essential part of the IT infrastructure, and we`re pleased to have Serena solutions as part of our list of PinkVerified products."
PinkVerify certification is becoming increasingly important as companies realise the critical role IT plays in overall business success. In adopting and implementing ITIL standards, companies can better address IT complexity, budget constraints and customer service requirements. Serena ChangeMan ALM has been awarded Pink Verify certification for its compatibility with and support for its ITIL processes.
Serena ChangeMan ALM provides a flexible, integrated and automated workflow change management solution that supports the software change request lifecycle from request submission through implementation. It allows organisations to connect and manage the people, processes and components associated with software changes, as well as provides sophisticated automation to facilitate group communication and collaboration to improve productivity and efficiency. The product is part of the Serena ChangeMan product family, which gives customers a single point of control to manage the development process for complex enterprise applications with components running across multiple platforms from the mainframe to the Web.
Serena Account Manager for BBS, Tommy Erlank, comments: "We recognise the importance of software quality and emerging global standards and are committed to assisting customers attain the highest levels of quality and availability from their business-critical applications."
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A division of the Bytes Technology Group, Bytes Business Solutions provides innovative business solutions that combine best of breed applications with a proven track record of successful implementation. Areas of expertise include application development, software configuration, business modelling, business intelligence, campaign management, enterprise application integration, and ERP. BBS` programme management, training, contracting and support division ensures that clients derive the maximum benefit from their investments. The Bytes Technology Group is a member of the Altron Group (Allied Electronics Corporation), an investment holding company for a group of high-technology driven companies. Employing about 14 000 people worldwide, corporate headquarters in Johannesburg oversee some 200 operations throughout SA and abroad. Altron enjoys revenue of approximately EUR 1 billion a year. Web site: www.btgroup.co.za
Serena
Serena Software, Inc is the enterprise change management (ECM) industry leader. For over 20 years Serena has focused exclusively on providing application change management solutions to the world`s leading enterprises, and today its products are in use at over 2 750 customer sites; including 42 of the Fortune 50. Serena leads the way in ECM by providing a single point of control to manage software code and Web content throughout the enterprise, from the mainframe to the Web. This ensures application availability and speeds time to market, while reducing development costs. With headquarters in San Mateo, California, Serena serves customers worldwide through local offices and an international network of distributors. www.serena.com
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