Canon SA has opened a professional camera service (PCS) programme, which it says offers extensive after-sales support and information for imaging professionals on their Canon equipment.
According to Canon, this programme is specifically designed for qualifying professional photographers or videographers using Canon equipment and offers a free replacement of a model or equivalent when it is in for repairs.
“We are extremely excited to be able to offer Canon users this very helpful programme which will effectively assist professional photographers to always be able to take photos with their Canon equipment, no matter what,” says Michelle Janse van Vuuren, marketing manager at Canon SA.
The programme operates on a three-tier membership basis to provide what Canon says is a programme that's more accessible, responsive, informative and tailor-made for the needs of individual PCS members.
“The introduction of the multiple levels of membership is designed to allow for a greater number of professional photographers to qualify for the benefits of PCS support,” Canon says.
The PCS system offers three types of membership to professional photographers, plus a PCS Video membership for qualifying videographers, depending on the qualifying equipment registered with the scheme.
Silver status is attainable by having the following equipment: one of the following bodies: 40D, 50D, 7D as the primary and either 20D, 30D, 40D, 50D, or 7D as a second. Silver members require two L-series lenses or one L-series and one EFS f2.8 lens.
Benefits of silver status are seven working day turn-around on primary body and lenses only or similar loan unit if available if repair period exceeds above stated turn-around time.
To qualify for gold status, members need the following equipment: one of the following bodies: 7D, 5D, 5D Mk II, 1D Mk IIn, 1Ds Mk II as the primary and either 20D, 30D, 40D, 50D, 7D or higher as the secondary, as well as three L-series lenses or two L-series and one EFS f2.8 lens.
Gold status members are entitled to a five working day turn-around on primary body and lenses only or similar loan unit if available if repair period exceeds above stated turn-around time.
Platinum members have to have either a 5D Mk II, 1D Mk III, 1D Mk IV or 1Ds Mk III as their primary body or one 5D Mk II or higher, as well as four L-series lenses. These users qualify for a two working day turn-around on primary body and lenses only and similar loan unit if available.
For videographers, the Pro Video membership requires at least one of the following: XL-H1, XL-H1S, XL-H1A, XH-A1, XH-G1, XH-A1S, XH-G1S, XL-2, XM-2 cameras and, according to Canon, can enjoy a four working day turn-around on primary body and lenses only or similar loan unit if available if repair period exceeds above stated turn-around time.
New PCS members can register their Canon equipment by visiting the Canon's Professional Camera Services Web site.
“The appropriate level of PCS membership will be automatically assigned to you when registering on the website, depending on the number of qualifying bodies and lenses that are registered,” says Canon.
The company states that all qualifying photographic or video equipment is eligible for service it must be registered, as only the registered items can be serviced by PCS support teams.
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