Computer Associates International, Inc. (CA) today announced that Unicenter ServicePlus Service Desk, the first enterprise service desk solution to support on-demand computing, has been listed as a "Leader" in Gartner`s IT Service Desk 2003 Magic Quadrant Report.
Gartner defines Magic Quadrant leaders as vendors that are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
Unicenter ServicePlus is an advanced, Web-based solution that improves IT support organisation productivity and informs support personnel about critical issues that require immediate attention. It enables devices and applications to proactively and automatically interact with the help desk - thereby embedding self-management into the on-demand computing infrastructure.
"Service desk efficiency is a critical factor in ensuring maximum return on enterprise technology investments," said Arlen Beylerian, CA`s vice-president of marketing for Unicenter ServicePlus. "Gartner`s assessment of CA`s market position confirms that Unicenter ServicePlus Service Desk continues evolving to meet customers` growing support challenges and is a powerful platform for supporting on-demand computing."
Barnes & Noble has deployed CA`s Unicenter ServicePlus Service Desk to aid in the support of its stores throughout North America.
"With Unicenter ServicePlus Service Desk, we`ve achieved speedier resolution of every type of issue that impacts our business - from software glitches and leaky roofs to order tracking and HR policies," said Phil Grossman, director of operations at Barnes & Noble. "By greatly improving our management reporting and tracking capabilities, we`re saving time and money and significantly improving our ability to service our stores."
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Computer Associates International, Inc (NYSE:CA), one of the world`s largest software companies, delivers software and services that enable organisations to manage their IT environments. Focus areas include network and systems management, storage and security management, portal and business intelligence, and application lifecycle management. Founded in 1976, CA is headquartered in Islandia, New York, and operates in more than 100 countries. For more information on CA, please visit http://ca.com.
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