Centrelink boosts self-service

Centrelink customers will be able to authenticate access to welfare services via the unique properties of their voice after a biometric voice system officially went into production, reports IT News.

The system, built by former Telstra subsidiary KAZ and based on technology developed by both the Queensland University of Technology and US voice recognition vendor Nuance, will allow Centrelink users to authenticate without needing to remember PINs and passwords.

Customers opting into the service will have the unique signature of their voice recorded, alongside their choice of security questions.

Norvik UCO has implemented a number of innovations in credit redeeming via Internet technologies, says PanArmenian Network.

Norvik UCO offers its clients the ability to redeem credits via Internet technologies; all Norvik clients need to do is visit the special self-service system at the Web site my.norvik.am, input personal data and choose the preferable means of payment.

In addition, it has become possible to redeem credits at any time due to the systems Arca and Edram.

Internode has started a $4 million upgrade to its customer care systems that the ISP says will reduce queues in busy periods and provide more self-service options for customers, states IT News.

The Adelaide-based ISP said it would gradually cut over to the new system, a custom hosted product from NetSuite, over the next 12 months.

"Stage one is expected to be complete by August," Internode chief Patrick Tapper said. "Internode plans to continue customising the system to meet its needs over the next three to four years."