The ability to provide efficient and effective technical support is a key differentiator in today`s competitive marketplace. Taking this important prerequisite one step further, South African distributor Channel Data has introduced LEGATO Systems` support programmes to the channel.
LEGATO`s Basic Support and Premier Support services enable VARs and system integrators to offer their customers the relevant expertise, assistance and infrastructure support that are critical to the success to their information access, backup and availability solutions.
"LEGATO`s Support services are available to our Ukhukula (Growth) and Open Distribution partners and are definitely geared towards further enhancing margin retention as well improving end user service-levels," comments Amit Parbhucharan, manager: software products at Channel Data.
LEGATO Basic Support, for example, provides organisations with 24X7 technical support - once identified, problems can be solved quickly and effectively. This programme is suited for IT environments that require a dynamic approach to support.
Through the Basic Support programme companies also receive technical support for an unlimited number of cases and for a defined number (five) of technical contacts.
"LEGATO`s current customer satisfaction rating - as reported by both Gartner Group and IDC - is 90.5 percent, which is significantly higher than the industry average of 68 to 72 percent," he comments.
"This is indicative of LEGATO`s `keeping the customer first` culture and a clear indication that the company`s support programmes work."
The Premier Support service focuses on heterogeneous environments that require around-the-clock availability. The programme features an unlimited number of cases and technical contacts as well as advanced handling of all Severity 1 issues including Live 1 Transfer.
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