GoldMine Software Corp., a subsidiary of JSE listed Ixchange, has announced the integration of Greenwich Mean Time`s Check 2000 Client Server with HEAT 5.01, its help desk and call centre solution.
"We`re excited to have Check 2000 as a component of HEAT," said Vance Brown, president and CEO, GoldMine Software Corp. "Year 2000 compliance is a universal concern of the utmost importance. Our customers have asked for a solution that works with HEAT to make sure their systems don`t fail. Check 2000 has provided that easily deployable solution right out of the box."
Check 2000 is fully network enabled so that it can be rolled out across a network to automatically locate and diagnose Y2K issues in each PC - the systems administrator doesn`t even have to leave his or her seat. The software helps IT managers assess their systems year 2000 risk by proactively checking all five layers of a PC; hardware (BIOS), operating systems, software programs, user data and data sharing. The majority of Y2K problems can be identified by Check 2000 which also works to maintain the ongoing health of the system up to and beyond the millennium. IT managers are also given a wealth of advice on upgrades and repairs.
"OEM agreements allow us to extend our market to a wider audience of PC users, some of whom would otherwise not do anything to resolve their year 2000 problems," Said Karl W Feilder, President And CEO, Greenwich Mean Time. "Every single PC must be checked. Working with companies like GoldMine gives us the opportunity to educate more people about how easy it is to resolve year 2000 problems."
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HEAT
HEAT, a member of the GoldMine Software Corp. product family, is a fully-customizable, automatic call-management system. Features include automatic escalation and ticket generation, proactive service-level management and open architecture. The HEAT Quick Start WizardTM guides users through a systematic process to customize HEAT to fit their requirements. HEAT Manager`s ConsoleTM shows a graphical view of overall operational status. HEAT Answer WizardTM provides 240 pre-designed, customizable reports. HEATWebTM allows access to HEAT features from any Web-enabled workstation.
GoldMine Software Corporation
Celebrating its 10th anniversary in 1999, GoldMine Software has been ranked in the Inc. 500 and the Los Angeles Business Journal`s "Top 100 Fastest Growing Private Companies" for the past two years, is a national "Fast 500" company for the second consecutive year, has been listed on Upside magazine`s annual "Hot 100 Private Companies" and has been ranked as one of the fastest growing ISVs in Microsoft Corp.`s 1999 "Winning on Windows" awards. In addition, original founders Jon V. Ferrara and Elan Susser have been awarded the coveted 1999 Ernst & Young "Entrepreneur of the Year" award.
GoldMine and HEAT solutions have also been lauded with more than 60 major industry awards and accolades combined, including GoldMine`s four consecutive PC Magazine "Editors` Choice" awards (August 1993, August 1995, Apr. 23, 1996 and August 1997). HEAT captured the 1998 "Product of the Year" award from both Call Center magazine and Call Center Solutions. GoldMine has recently been awarded the Software & Information Industry Association`s (SIIA) Codie Award for "Best Enterprise Client/Server Application" and WINDOWS Magazine`s 1999 "Win 100" award.
Founded in 1989, GoldMine Software Corp. is a leading, worldwide developer of software solutions for customer relationship management, automating sales and marketing teams and global supplier of software to the mid-range market for Support Management Solutions (SMS). GoldMine software has been implemented by more than 650,000 users worldwide with the assistance of more than 2,000 Value Added Resellers. GoldMine Software corporate headquarters are located at 1125 Kelly Johnson Blvd., Colorado Springs, Colo., 80920-3961. For more information on GoldMine sales and support, please call (310) 454-6800, FAX (310) 454-4848 and sales can be reached at (800) 654-3526 or visit www.goldminesw.com. For more information on HEAT customer service and support, please call (800) 776-7789, FAX (719) 536-0620 or visit www.heatsoftware.com.
Greenwich Mean Time
Greenwich Mean Time is the global software developer of the award-winning Check 2000 suite of diagnostic and corrective year 2000 PC software, and the DataCop suite of data correction and protection tools. Headquartered in the UK, the company currently has 15 offices around the world, in North America, Europe, Africa and Asia Pacific. Karl W Feilder, founder and president of the company, is acknowledged worldwide as the authority on the year 2000 PC problem and, vitally, it`s cause: lack of control at the desktop.
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