Peregrine Systems, one of the world`s leading software companies, has announced that Circuit City Stores, Inc has selected Peregrine`s IT service management solution ServiceCenter 4 to replace its Tivoli Service Desk implementation.
The solution will be deployed at Circuit City headquarters in Richmond, Virginia and in stores nationwide. Peregrine Systems is represented in SA by MGX.
Circuit City is a leading national retailer of brand-name consumer electronics, PCs and entertainment software. With 595 Superstores and 32 mall-based Circuit City Express stores, Circuit City needed a robust, enterprise solution on which to standardise the corporation`s multiple internal service desks. The out-of-box functionality and built-in best practices of ServiceCenter 4 met the company`s growing needs. Circuit City also shared Peregrine`s vision of service management as a component of end-to-end lifecycle asset management.
"What made Peregrine stand out from the competition was a spirit of partnership. The Peregrine team was willing to do whatever it took to ensure our success," said Dennis J Bowman, senior vice president and chief information officer for Circuit City. "I see this as the first stepping stone towards a comprehensive infrastructure management system at Circuit City."
"Peregrine will be assisting Circuit City to establish an enterprise service management capability," said Dave Cormack, Peregrine product marketing manager at MGX.
"Together, with Peregrine, Circuit City will be able to streamline its service management processes and reduce the frictional costs of doing business."
Peregrine last year acquired the Tivoli Service Desk suite (Problem Management, Asset Management and Change Management) from Tivoli Systems and Circuit City is among major companies making the transition to Peregrine`s ServiceCenter 4, as well as other Peregrine infrastructure management solutions.
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Founded in 1981, Peregrine has matured into one of the largest software companies worldwide. Peregrine supports companies with solutions that remove friction points in managing infrastructure assets, empowering employees and enabling collaborative electronic commerce.
Peregrine`s Infrastructure Management Group (IMG) provides solutions to manage the entire lifecycle of an organisation`s assets, from IT equipment and fleets of vehicles to a company`s intangible knowledge assets. Peregrine`s Employee Relationship Management solutions give employees real-time tools to secure knowledge, services and resources from a portal accessed at a desktop computer or an array of mobile devices. Peregrine`s E-Markets Group (EMG) takes to market a digital business offering that provides a full range of software products and managed Internet services using Peregrine`s Get2ConnectSM global trading network.
Peregrine EMG processes nearly 1.2 million e-commerce transactions every business day and annually transacts $280 billion. Peregrine is headquartered in San Diego, California, and has offices throughout the world. For more information on Peregrine, visit http://www.peregrine.com.
Peregrine Systems and ServiceCenter are registered trademarks and Get2Connect is a service mark of Peregrine Systems, Inc. All other trademarks are the property of their respective owners.
MGX
MGX listed in the IT sector of the Johannesburg Stock Exchange in 1995 and has, during its five-year history as a listed company, delivered consistent growth to shareholders. MGX was ranked 8th in the Sunday Times top 100 companies for 2000.
MGX has operations in SA, Botswana, Australia, the UK and the US, and is grouped into five focused strategic business units, which have strong operational and strategic synergies.
The underlying theme to what MGX provides is the existence of business information, and the need to manage and deliver that information through all the applications available to business users. The rapid growth of the "information age" has resulted in an enormous amount of information in constant circulation, and the challenge is to help businesses make decisions and act swiftly on that information, in order to be successful in their chosen markets.
This is what MGX means by Information-Rich Business Solutions. To deliver Information-Rich Business Solutions, MGX has created a group of companies that can create and implement effective solutions to business users in any sector or industry, anywhere in the world. MGX`s ability to deliver centres around its core competencies, its dedication to innovation, its commitment to attract and retain the best talent in the industry who are passionate about what they do and its fierce focus on customer needs.
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