Business and IT can no longer exist independently of each other; the IT departments of organisations must be aligned with the business strategies.
This enables IT to deliver the appropriate systems for each specific environment, and, in turn, business management is taught the value the IT department provides. This is according to IT service management (ITSM) expert, John Arends, Neken & Associates' director of strategy and solutions.
There must be ongoing communication between business and IT, he continues. Arends is a speaker at the ITWeb deliverIT summit that will take place from 20-21 September at The Forum, Bryanston.
The event will cover areas such as cloud computing and the mobile workforce. Experts will give attendees advice on what approaches to take on cloud computing, how to prioritise when budgets are tight, and what to do about the growing governance headache.
Arends will also provide practical solutions to implementing service management by illustrating how to make ITSM both controlled and sustainable. Additionally, he will address governance in ITSM within a South African context.
ICT heads must be given the opportunity to contribute towards value creation as well as the corporate strategic development plan; ICT must be recognised as key to delivery in this issue.
Partnerships between key players across departments may need to be incentivised or measured to ensure the drive towards strategy implementation happens, Arends says.
To find out how your organisation can remove some of the pressure to deliver service excellence in the face of disruptive change, click here.
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