The age of IT consumerisation is posing a serious challenge to IT service management (ITSM).
Organisations are facing a change in traditional IT, where they are moving away from purchasing and maintaining IT hardware, and are faced with employees who use their own devices for business.
There may, however, be pitfalls that the organisation faces - questions surrounding the security of the network as well as the amount of control the organisation has on the device.
So says Barclay Rae, an international service management consultant and business manager, who is one of the keynote speakers at the ITWeb deliverIT Summit scheduled for 20-21 September at The Forum in Bryanston.
Rae, who has worked on nearly 400 ITSM projects, will present on ITSM challenges as well as its future.
In regards to ITSM, SA faces the same challenges as the rest of the world, says Rae. Challenges in security and the development of effective HR policies need to be developed. If this is not done, any costs that may have been saved by the organisation as a result of employees using their own devices will no longer be applicable.
He also points out that new challenges in IT do not equate to doom and gloom for the industry. Instead, they present a variety of options for people who are ready to embrace change, he adds.
The traditional model of the IT industry is changing, Rae stresses. “These changes are occurring at a rapid pace and can be both disruptive and overwhelming not only to business but also to clients, which can affect the bottom line of an organisation.”
IT departments that ignore current developments such as cloud computing, risk losing their position in this dynamic environment, he continues.
According to Rae, a growing question that organisations face is the why their employees can not use the same tablets, smartphones and notebooks that they use at home for work purposes.
Core elements of ITSM today, Rae notes, include cutting down time-to-value, thereby reducing costs and timescales of business, getting real buy-in of ideas across your organisation and to save time and money on your projects.
For more information and to book your seat for the ITWeb deliverIT Summit, click here.
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