SecureData, an ERP.com company and the exclusive sub-Saharan distributors of Trend Micro, a global leader in anti-virus, content security and management, announces continued success of their 24X7 Virus Helpline.
Since the ERP.com acquisition in August 1999, SecureData's focus is towards the customer. In support of this, SecureData has installed a CRM system to ensure that all customer calls are logged, processed and managed promptly.
"Not only is this service for SecureData and Trend Micro clients, but we also assist all other users with their virus problems, 24X7," says Dean Brazier, SecureData Managing Director.
SecureData's helpdesk staff successfully man between 80 to 100 calls per day and approximately 40% of these calls are from users of competitor products requesting virus or product support. All these support calls are logged, and within the shortest possible time, the client's support request is responded to by one of our Virus Consultants.
"The benefit of the CRM system we have in place, is that if the same user calls again, we have a complete history of their previous problems and solutions, and these records are not deleted," adds Brazier.
"All of our support technicians are Trend Micro Certified by Trend Micro (UK) and are therefore product specialists."
For further information, please contact SecureData on +27{11} 257 8600. Alternatively contact SecureData's 24X7 Virus Helpline on Toll free 080 802 8800.
Share
SecureData an ERP.com company is Africa's Premier IT Security Solution Provider. SecureData's solutions incorporate Anti-virus and Content Security, Network Security and Network Asset Management. SecureData's "Managed Security Services" include design, audit, implementation, outsourcing and hosting.
SecureData distributes, sells and supports category-leading IT security products to the public, corporate and SME sectors throughout Africa as well as products and services to the SOHO and consumer markets through partnerships with ISPs.
Editorial contacts