Managing application systems to meet business needs is one of the biggest challenges facing organisations today. Technology is now at the forefront of business, and the CIO and CTO are expected to report on how their role is improving the business.
It is with this that Blue Turtle Technologies and Quest Software are demonstrating to South African businesses that the use of the Quest Foglight solution can help them better understand their application services, the technology that underpins this and how to best manage it, the resulting productivity improvement, reduced wasted cycles, consistent service delivery and ultimately, reduced technology expenditures.
Quest Foglight is an extensible management platform designed to enable information technology organisations to gain insight into the service relationships between end-users, business services, IT services and the infrastructure components of an enterprise. Foglight links business services to infrastructure, end-user to database, and production to development in a bid to unify IT and the business.
“Businesses around the globe are far more tech savvy, and no longer view technology as a must have, nice to have, or a necessary evil, but rather as a quintessential business tool that needs to yield results and enable the business,” says Alan Kuun, product manager, Blue Turtle Technologies.
“Customers using the Quest Foglight solution are now able to measure and marry the benefits of both performance and application performance management.
“Our customers are able to perform proactive issue identification and, in turn, execute issue resolution measures before they impact the business, service level agreements, or customer interactions,” he adds.
In order to achieve this, Foglight provides its users with highly intuitive, flexible and customisable dashboards that accommodate multiple process models and views of a managed environment, to as granular a level as a user's role. The system is technology-agnostic and works with existing systems and management tools to gather and explore data on an application environment on a real-time basis.
Its magic lies in its ability to lower the operational cost of managing applications, reducing the risk of downtime, improving compliance and application SLAs, as well as reducing incident counts and mean-time-to-resolution (MTTR) of incidents; and by providing ultimate visibility for IT and the business.
“It is all about visibility. Having the ability to truly see what is happening in your environment is critical with particular reference to the adoption and implementation of new technologies such as virtualisation, cloud computing and services-oriented architecture (SOA), and the positive financial impact they are meant to have on your bottom line,” says Joe Baguley, global product director, Quest Software.
“The only way true visibility can be realised is through the deployment of monitoring tools. When you can monitor you can manage, and ultimately you can mobilise your business from merely being effective in what it does to truly being efficient,” states Baguley.
Foglight is able to work with existing monitoring applications, resulting in a comprehensive view of applications from the Web server to the application server to the database and the underlying infrastructure. Making use of these advanced diagnostic tools will detect and diagnose problems within the technology infrastructure before it becomes a business issue.
Key benefits of what Foglight can best be used for include:
* Service level management - Assisting with the integration of disparate IT technology components into a service representation.
* User experience management - Provision of an application and services management strategy that helps companies ensure that online end-users receive the best possible experience through their application.
* Application monitoring and diagnostics - Application and IT managers can understand end-user service level requirements for critical business applications.
* Database monitoring and diagnostics - Span multiple database platforms, including Oracle, SQL Server, DB2 LUW and Sybase, to provide a true enterprise solution for database performance and availability.
* Physical infrastructure monitoring - Control and connect the infrastructure that supports critical application services, including the network, operating systems and other components.
* Virtual infrastructure monitoring - Manage all views of the virtual environment, including the data centre, cluster, resource pool, ESX servers and virtual machines.
* Network system management - Auto-discover and manage network resources and their metrics, including hardware, operating systems, virtualisation, databases, middleware, applications, and services.
Blue Turtle and Quest have been in partnership for more than seven years, bringing quality proven technologies to local users. For more information about Foglight, please visit http://www.quest.com/application-monitoring.
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