CS Systems Integration, a division of JSE-listed CS Holdings, has successfully implemented a Time and Attendance system at the Radisson Hotel Waterfront in Cape Town, bringing about significant savings for the hotel through Frontline Labour Management.
The Radisson Hotel Waterfront is a first-class international hotel, requiring high levels of operational and administrative efficiency to meet customer requirements.
"Previously, attendance registers were used to keep record of the various shifts worked by the hotel staff," explains Debra Sivertsen, HR manager at Radisson Hotel. "These were usually filled out by the employees themselves, and there were no controls in place to monitor the accuracy of the information."
"The concept of Frontline Labour Management (FLM) originated in the US about 15 years ago with the advent on networkable IT infrastructures, the premise of this being that the people responsible for the costs of labour are responsible for the management thereof," explains Carl Blake, a director of CS Systems Integration.
"Time and Attendance is a Kronos application that captures employee data and calculates labour costs," Blake continues. CS Holdings acquired a 100% stake in Kronos Solutions South Africa in 1999. Kronos is a worldwide provider of solutions for frontline labour management, and offers a broad suite of applications for managing employee time and activity data, scheduling the workforce, and providing frontline managers with the tools they need to measure and improve labour productivity.
"First, employee information is captured using data collection technology. Then, Time and Attendance software applies Radisson`s pay rules as they relate to each individual employee, and calculates the gross hours to be paid according to overtime, premium, and other pay rules. Finally, the application prepares that data for transfer to other systems, such as reporting or payroll applications."
CS Holdings had to customise the software to suit the hotel`s specific needs. This done, implementation proceeded smoothly. "The new time and attendance system delivers a consistent, accurate, and precise method to calculate employee pay and manage the attendance records of employees," says Sivertsen. "We considered several other time and attendance systems, but eventually decided to go with Kronos owing to the high level of functionality it provides. The system has been of remarkable benefit to us, especially in terms of calculating overtime and deducting pay when employees arrive late. Because these calculations are now 100% accurate, we have been able to make significant savings on these expenses.
"Although management is also utilising the Kronos system for scheduling, we have not by any means unlocked the application`s full potential," she continues. "However, as we become more familiar with the system, we will definitely utilise more of its features."
"Attendance tracking provides managers with real-time reporting and historical views for employee attendance patterns," says Blake. "For employees, the technology offers the assurance that they are paid properly and fairly for their hours worked. Additionally, the Kronos system feeds information back to the employees, enabling them to check their own records.
"The installation of FLM at Radisson Hotel is an excellent example of the enormous return on investment that can be expected when FLM is correctly implemented," he concludes.
Share
CS Systems Integration, a division of JSE-listed CS Holdings, has four core business streams, providing applications requirements to achieve a truly integrated IT Solution architecture. These are Strategy Solutions, Enterprise Management Solutions, System Solutions and Business Intelligence.
CS Systems Integration focuses on integrating its solutions and streamlining its offerings to provide a complete solution for the full spectrum of the supply chain.
This division enables a customer to link its IT strategy to its business strategy. CS Systems Integration can manage the synthesis and connectivity from top floor to shop floor, front office to back office systems in business, across the supply chain spectrum, inclusive of human resource, logistical, operational, and financial requirements. It will also optimise and integrate its clients` business systems and assist in the drive towards e-business.
Editorial contacts