Thousands of unsuspecting consumers may have dodgy Seagate hard drives, especially the affected Seagate 7200.11 range of drives. To date, Seagate has not officially recalled any of the affected drives; however, the Internet is riddled with stories with as much as 40% of these Seagate hard drives failing, according to online reports posted on Web sites and forums.
These Seagate hard drives contain a flaw in the firmware, which results in the hard drives 'locking up' and leaving the hard drives completely inoperable, and until now requiring intensive data recovery procedures to enable a successful recovery of the data.
Computer Storage Services has been researching the problem and performing data recovery on these drives, and has today announced that they have developed a firmware access technology and code to restore the defective firmware and making the drive usable, and allowing full recovery of all data from the hard drive.
The process requires the engineer to perform a sequence of operations in which the firmware is accessed and various modules restored, allowing the customer to again have access to the data stored on the drive, which would otherwise be inaccessible. Seagate has announced a firmware upgrade, however, drives that are already affected cannot successfully be restored with this patch.
Computer Storage Services can recover these drives within three hours in its lab based in Johannesburg, and has near 100% success rate. Computer Storage Services has also made this technology available to its data recovery services partners in the African region. Customers that have a faulty Seagate hard drive and require support can contact the company directly, or contact the support line on 0860-314-029 or an engineer on 27 82 413-3525.
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