Cisco Systems today announced that Dimension Data has met all the requirements to achieve its Internet Protocol (IP) Contact Centre Enterprise accreditation. As a Cisco Advanced Technology Provider, Dimension Data is the first Cisco Gold partner in sub-Saharan Africa to receive this accreditation.
Advanced Technology Providers are invited by Cisco to participate in a particular programme that requires partners to demonstrate their expertise. To achieve IP Contact Centre Enterprise accreditation, partners are required to display proficiency in providing high-end contact centre solutions that provide intelligent call routing, network-to-desktop computer telephony integration and contact management solutions to enterprise agents over an IP-based network.
"The IP Contact Centre Enterprise accreditation demonstrates our commitment and ability to provide flexible, scalable, reliable and cost-effective IP-enabled contact centre architectures," says Ian Roy, general manager of Dimension Data`s Network Solutions division.
"A successful and longstanding relationship with Cisco bears testimony to our position as the leading specialist IT infrastructure service provider," adds Roy.
"The Cisco Channel Specialisation enables Dimension Data to further differentiate itself from its competition," says George Atrash, Channel Manager for Cisco Systems in sub-Saharan Africa. "Dimension Data is a proven provider of converged communication solutions and has been justly recognised as the first recipient of this accreditation."
In line with the Cisco IP Contact Centre Enterprise accreditation requirements, Dimension Data has filled a number of roles, with individuals who have met specific testing requirements.
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Dimension Data plc (LSE:DDT) is a specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.
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