Good news for users of MIA Samsung Telecommunication`s DCS range of telecommunications systems, is that they can now easily and cost-effectively migrate to the new iDCS500, an integrated communications solution that converges voice and data communications to provide medium and large organisations the power to handle any task and accommodate future growth.
"The iDCS500 incorporates voice over Internet Protocol (VOIP) and enhanced QSig networking technology to deliver a bespoke single or multi-site solution," says national sales manager Bryan Driessel. "It is modular and future-proof, giving users complete peace of mind that it can be upgraded to offer more services and more extensions as their needs evolve.
"The iDCS500 also ensures that Samsung DCS users preserve their IT investment, as it allows a high proportion of the existing hardware and handsets to be migrated into the new iDCS500 platform - offering greater capacity and a wider range of features and functionality with a familiar look and feel.
"All features are simple to use - many at the touch of a button - allowing users to make the most of their system `s comprehensive functionality and bring efficiency and simplicity to all their communication needs," Driessel continues.
A host of sophisticated standard and optional features are available on the iDCS500:
a. ISDN connectivity - the iDCS500 supports Basic Rate and Primary Rate ISDN, allowing users to reap the cost benefits and functionality that ISDN delivers.
b. CLI and DDI tagging - utilising the power of ISDN technology, the iDCS500 enables users to log and manage multiple incoming CLI and DDI numbers, and offers the opportunity to transmit or restrict the outgoing CLI of individual extensions. The iDCS500 allows users to review calls to their extension, allows them to easily return those calls they have missed.
c. Simple, effective operator functions - text messaging on the telephone, account coding, hot desking.
d. Sophisticated call management - the iDCS500s unique integral Uniform Call Distribution (UCD) package offers any office environment the opportunity to optimise the service incoming callers receive, and maximise staff efficiency. Calls can be distributed intelligently to, for example, the first available extension within the group, or shared equally to ensure all staff have the same volume of traffic throughout the day. If no extensions are free, the call can be held in a queue, while the optional auto attendant card reassures them of prompt attention as soon as the next call handler becomes available.
e. Call centre functionality - Specifically tailored for call centre environments, DCS Call Centre is advanced desktop call management software which easily integrates into the iDCS500, providing a comprehensive breakdown of real time call information. Group supervisors can then be assigned to monitor the status of incoming call patterns and, at the touch of a button, bring staff in and out of call answering groups to optimise call handling efficiency, thereby enhancing customer service levels.
f. QSIG - an international, open protocol which enables compatible telephone systems to be integrated across multiple locations and create a high level of feature transparency. As such, users can link the iDCS500 to existing legacy systems, so they don`t necessarily need to invest in new technology across all sites. Using QSIG signalling, the iDCS500 routes incoming calls between sites, for example a branch network across a region or territory. This enhances the customer service provided to incoming callers, with their calls being forwarded seamlessly to the nearest office and managed appropriately based on the CLI and DDI information. The iDCS500 also allows all users to benefit from the cost-effective sharing of selected features across the network. They can access centralised functionality - from simple call forwarding and transfers to advanced features such as operator services, voice mail, automated attendant and UCD across connected sites.
g. Least-cost routing (LCR) - The iDCS500 provides a comprehensive variety of management data, including cost reports and full details of inbound and outbound calls. It can be programmed to restrict certain types of calls (eg premium rate, mobile or international numbers), helping to eliminate unauthorised telephone use and minimising bills. The comprehensive LCR functionality can choose from up to 32 different call providers to ensure that the cheapest route is chosen for each call staff make. Using the optional remote access functionality, systems may be remotely programmed, upgraded and diagnosed via modem or LAN to ensure that the system is in optimum condition at all times, without the need for an engineer to visit the offices.
h. So Bus voice and data networking - Samsung `s So Bus technology can be incorporated into the system to link networked equipment - such as PCs and printers - through the iDCS500 to the ISDN connection. This allows LAN users to transmit or receive information over a high-speed link, without the need for an additional ISDN line, and enables dial-in access to the LAN for remote users and employees at other offices. Each So Bus provides a transmission rate of 128kbit/s, which can be expanded by merging multiple So Buses. This provides fast Internet access, video and data communications. Bandwidth can be allocated directly to specific LAN users, or to a pool to be shared by users as and when required.
"An investment in Samsung is undoubtedly an investment in growth, as it ensures migration to all the latest technology, at an affordable price," Driessel concludes.
Share
Samsung is a major player in world communications, with a presence in 65 countries and product sales in excess of $88 billion. Research and development remains the driving force behind Samsung. More than 13 000 research scientists and engineers are involved in the search for tomorrow`s technology. This commitment to R&D ensures Samsung`s reputation as a provider of the world`s most intelligent communications products. As an ISO 9000 accredited company, quality underlines every aspect of the organisation. Samsung PBX products are sold worldwide in every major country, hence providing the ability of the products to meet the needs of customers worldwide.
Editorial contacts