EDS ranks number one in application management

EDS today announced that IT services analyst firm IDC recently ranked the company as the number one global services provider in application management for the year 2002. This marks the second year in a row that EDS has garnered the top honours. The report ranks vendors based on estimated global application management revenues.

According to IDC`s report, the top 10 application management providers captured an impressive 62.4% of the market in 2002, and like last year, EDS took the number one seat. "Application management has been a core business at EDS for decades," said IDC.

"It`s an honour to be recognised by IDC," said Dan Zadorozny, vice-president, Service Delivery for EDS Applications Services. "EDS is a leader in application management, and it continues to be one of our strengths in the IT services marketplace. Our application management services are delivered by 35 000 employees in more than 90 Solution Centres around the globe. These professionals constantly hone our processes and methodologies to ensure we can provide our clients with the best service at the best price."

IDC defines application management as the ongoing support and management of custom-built or packaged applications or systems of applications. EDS`s application management services are broken down into three areas:

* Applications development and support - which includes the creation, delivery and monitoring of new, customised client applications.

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* Selective outsourcing - which includes core applications management and support for specific applications or entire application portfolios.

* Enterprise application management - which includes help desk and program management services, vendor fixes, enhancements and functional extensions for popular enterprise software packages such as SAP, PeopleSoft, Oracle or JD Edwards.

Last year, EDS launched its Best ShoreSM initiative, which offers clients the flexibility of receiving applications management and other IT services from 16 low-cost solution centres in 13 countries, including Mexico, Brazil, Ireland, Australia, New Zealand, SA and India. Best Shore also provides efficient follow-the-sun capabilities, which can significantly decrease the time it takes to develop and deploy application services.

"At EDS, we`re not content just to be the biggest...we strive to be the best," said Zadorozny. "So we listen to our clients and give them the flexibility, options and service they ask for. That`s how we earned this leadership position, and that`s how we approach every day."