EGain improves Web self-service

EGain has unveiled Multisearch, an all-in-one search technology for Web self-service and the multi-channel contact centre, states KM World

Embedded in the eGain Self-Service and eGain KnowledgeAgent products, Multisearch delivers ease of navigation, excellent content find-ability and result relevancy, while improving contact centre productivity and best-practice compliance.

Key capabilities of eGain Multisearch include multi-access behind a simple search box, multi-sourced content, multi-channel consistency, multi-role access, multi-process expertise.

CloudShare unveiled its 2010 release line-up, including CloudShare Enterprise 5.0, CloudShare ProPlus and CloudShare Pro, says ZDNet.

According to the publication, CloudShare Enterprise 5.0 delivers enhanced self-service capabilities. CloudShare Enterprise provides a turnkey, cloud platform for teams that create, issue, and collaborate on many enterprise application environments. Features include custom branding, multi-tiered user hierarchy and management, advanced analytics, support for workflow and line-of-business functionality such as salesforce.com integration.

Individuals, small teams and large enterprises use CloudShare to create virtual data centres for application development and testing, demos, proofs of concept, and training, the company says.

Search re-targeting company Magnetic is unveiling a self-service platform for display ads, writes Online Media Daily.

This is designed to help search marketers get in the game and 'crossover' into display through a simple user interface and pricing model that matches how they already create, buy and serve text ads on engines, the publication states.

Though the self-service interface offers features, SEM agencies and in-house search marketers can create text ads, upload keywords and make buys on a pay-per-click basis.