Accsys, a supplier of payroll and HR solutions, believes the concept of employee self-service (ESS) is taking root in the South African market.
The company advocates ESS as a cost-effective, expedient way of processing HR-related administration and has incorporated ESS as a key component of its solution offering.
According to Accsys, empowering employees with the resources to initiate and track several HR processes, such as leave applications, in real-time, helps free up managers to use their time to better affect.
It adds that businesses generally respond well to the levels of flexibility and improved access to information involved in using this approach.
As a result, while service providers in this space recognise there are challenges to the further adoption of ESS, it is gaining more attention by decision-makers as an approach to human resource management and data collation, says Accsys.
“We have to concede that we have a long way to go still before employee self-service is firmly established and entrenched across significant industries and sectors,” says Teryl Schroenn, Accsys CEO.
“Part of the issue is access to computer infrastructure, the need for increased computer literacy, and the concern amongst some administrators that this system removes control from their hands.”
“Ideally training should be given at several levels. Firstly, for the IT division responsible for keeping it up and running; secondly, for the super user or system administrator responsible for ensuring that reporting lines are maintained; and thirdly, for the managers and particularly for the first divisions to roll out the employee self service”.
Despite the ongoing need to secure buy-in from all stakeholders and increase levels of awareness of how ESS works, Schroenn believes the system will prove to be a strong and valuable asset driving business forward across various sectors and industries.
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