Businesses that rely on printing for their daily operations need bullet-proof solutions that are vendor-backed and offer reliable support structures, ensuring that line-of-business printers are kept up-and-running 24/7. This is true, no matter the size of the business. You might have a quality printer - but do you have competent support to back it up?
In addressing the need for efficient support for businesses that rely on printing, OKI has ensured it has support facilities in every major service centre in South Africa.
"There are 11 OKI support centres in South Africa," says Neil Rom, managing director of Printacom - sole local brand representative and importer of OKI Printing Solutions in South Africa. "Because OKI understands that when a print-reliant business experiences problems with its printers it needs rapid service in getting back up and running. Invoices, reports and other vital printing jobs cannot afford to go on hold while vendors conduct repairs.
"We have deployed extra personnel and we have developed a new online tracking system that facilitates our support operations," he continues. "This means that when customers do experience problems with their printers we can have an engineer to attend to their problem in no time."
Rom adds that OKI printers also offer proven robustness and dependability, and generally require support less frequently.
"Service and repairs are a big differentiator in the market," states Rom. "Businesses cannot afford to have their printers down for long periods for repairs. This is why OKI aims to conduct repairs promptly by dispatching an engineer as soon as a call has been logged to look at the problem."
We have over 300 engineers in South Africa just to take care of printers in government departments. A total of almost 1 500 engineers are able to service and repair OKI printers nationwide, with specifically dedicated service divisions for retail customers, finance sectors and other vertical businesses. All engineers partake in OKI's Technical Training Academy to keep them abreast of the latest developments in fault diagnostics, board level repairs and other areas to ensure the engineer that looks after your OKI is competent.
"OKI believes in effectively taking care of the holistic print environment," says Rom. "This means not only providing our customers with the best printers in the market, but also with the highest level of service and support after-sale so that their businesses printing capabilities are maintained throughout."
By maintaining comprehensive and dedicated support centres throughout South Africa, OKI ensures its printers are kept up and running in customers' environments.
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