Softworx, regional SSA Global master distributor and a member of the EOH Group, has recently expanded its range of offerings to include the Epiphany CRM suite of products, following SSA Global`s acquisition of Epiphany CRM late last year.
Says Softworx MD Jane Thomson: "Epiphany is a recognised leader in CRM with a suite of products that includes sales, service and marketing. These applications are based on a similar services-oriented architecture and built using the same Java 2 Enterprise Edition (J2EE) technology as the SSA Technology Architecture. The combined architecture thus provides the flexibility to integrate with existing enterprise applications and to quickly tailor solutions for specific industries."
SSA Global offers core and extended ERP solutions for a variety of industries with thousands of customers worldwide, as well as integrated, cross-discipline offerings that cover the entire range of business processes, including CRM. The Epiphany CRM suite (now renamed SSA CRM powered by Epiphany) fits naturally into this solutions range and expands the company`s CRM offering.
"With Epiphany, we expect to enhance SSA CRM and the broad portfolio of solutions that will help customers and prospects address demand-driven business issues," said Mike Greenough, chairman, president and CEO of SSA Global at the time the acquisition was announced.
With the conclusion of the acquisition, SSA Global distributors like Softworx are now able to expand their range of service offerings accordingly to provide world-class solutions for their existing customers as well as customers not previously serviced by the SSA CRM solutions.
Says Thomson: "In today`s demand-driven business environment, organisations must shift from a `sell-what-we have] approach to a `respond-to-what customers-want` approach if they want to outpace the competition. SSA CRM is designed to drive intelligent customer interactions at every touch point, allowing organisations to be 100% responsive to customer demand."
Marketing delivers real-time customer decision management and permission-based marketing: inbound marketing, outbound marketing and marketing resource management. SSA Sales provides a solid foundation for synchronising sales efforts: sales force automation, interactive selling, order collaboration, configuration; and SSA Service enables consistent, personalised customer care and field service: customer service, customer self-service, mobile service, service scheduler.
The solution is targeted at organisations that want a single, informed view of the customer, and seek to improve customer acquisition rates, strengthen customer retention and loyalty, improve cross-selling and up-selling, boost contact/call centre effectiveness, increase sales effectiveness, heighten field service effectiveness and streamline the quote-to-order process, Thomson says.
Softworx focuses on marketing, implementing and providing support for its range of complementary software products to medium and large enterprises that require effective solutions to optimise their business processes.
"The addition of the SSA CRM powered by Epiphany suite is thus," says Thomson, "a natural extension of Softworx`s current offering."
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Delivering business solutions with a difference.
Softworx is a successful South-African business applications company that prides itself in being able to deliver world-class products to its extensive customer base, which includes a number of Fortune 500 companies. In addition, Softworx supports clients in industries ranging from manufacturing, retail, distribution and financial to supporting various government entities. The company is dedicated to marketing, implementing and providing support for its range of complimentary software products to medium and large enterprises that require effective solutions to optimise their business processes.
Softworx has positioned itself as a leading provider of business applications in South Africa specialising in end-to-end business solutions. The company prides itself in being able to deliver true value to its customers through the implementation of business solutions based on a powerful combination of leading edge products and consultancy.
As a wholly owned subsidiary of EOH, Softworx has increased the number of services and products that can be offered to its customers from within the group.
EOH
EOH is a business and technology solutions provider creating lifelong partnerships by developing business and IT strategies, supplying and implementing solutions and managing enterprise-wide business systems and processes for medium to large clients. EOH operates in the following three clusters of business units as a fully integrated business:
Consulting - Concentrated under the EOH Consulting brand are business units offering services ranging from strategic and business process consulting, project services, change management, supply chain optimisation and education. The EOH Consulting business unit is responsible for delivering IT solutions that make business sense. We focus on providing remarkable technology solutions using robust methodologies to perform along the following four dimensions of IT excellence:
* Business-alignment
* Quality
* Risk management
* Cost management
Technology - Through a number of subsidiary companies, EOH is able to sell, implement and support a range of world-class business applications including enterprise resource planning (ERP), customer relationship management (CRM), business intelligence, advanced planning and scheduling, e-commerce and manufacturing execution systems (MES).
Outsourcing - EOH offers comprehensive maintenance and support of client`s IT infrastructure and applications through the rendering of full IT outsourcing, application hosting and managed services. In addition, EOH offers full business process outsourcing (BPO) services.
EOH has a presence in all major centres in South Africa and Botswana, and operates in the rest of Africa.
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